Senior IT Support Level 3 — Cloud, Security & Automation

Freelance Latin America; Estado de México; On-site; MXN 745,000 - 1,304,000; Full time

Benefits offered by this job

Competitive pay in US Dollars

Work with respected professionals

Input from team members encouraged

Flexible payment methods (Zelle, Face,

Binance

Biweekly pay

Provided equipment: laptop, headset,鼠

Birthday and work anniversary Celebr

Brand alliances with freelancers

Weekly recreation dynamics

Job summary

Freelance Latin America is seeking an experienced IT Support Level 3 to provide advanced technical support, manage IT infrastructure, and optimize technology solutions for a professional services team.

The ideal candidate will be a proactive problem-solver with expertise in cloud services, networking, cybersecurity, and server management, and will troubleshoot complex IT challenges while keeping systems reliable and secure.

Qualifications

• Senior IT support or similar advanced IT role experience.
• Advanced knowledge of M365, Google Workspace and AWS administration.
• Strong troubleshooting across Windows, Linux, macOS and Windows Server.

Responsibilities

• Install, configure, administer, and maintain M365, Google Workspace, AWS.
• Manage Windows Server and other server environments for performance and security.
• Troubleshoot advanced issues across Windows, Linux, macOS, server OS.
• Administer and maintain local networks, DNS, email and related infra.
• Configure cybersecurity solutions (firewalls, VPNs) using Meraki, Sophos, SentinelOne, Todyl.
• Install, configure, and maintain remote access tools like ConnectWise and Datto.
• Administer backup, DR, and virtualization using Datto, MSP360, NinjaOne.
• Develop scripts to streamline IT operations and efficiency.
• Evaluate IT solutions; recommend improvements for performance and security.
• Create technical docs and knowledge base articles using ITGlue.

Skills

Cloud services

Network administration

Cybersecurity

Server management

Windows

Linux

macOS

Windows Server

Automation scripting

Customer service

Education

Cloud certifications

Networking certifications

Tools

Autotask

Syncro

ConnectWise

ITGlue

Datto

NinjaOne

AWS

Job description

Freelance Latin America is seeking an experienced IT Support Level 3 to provide advanced technical support, manage IT infrastructure, and optimize technology solutions for a professional services team.

The ideal candidate will be a proactive problem-solver with expertise in cloud services, networking, cybersecurity, and server management, and will troubleshoot complex IT challenges while keeping systems reliable and secure.