Senior Cloud Support Engineer - Networking & AWS

Amazon Web Services (AWS); Estado de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Amazon Web Services Mexico S. de R.L. de C.V. is seeking a Cloud Support Engineer to act as a senior technical advisor across AWS services. You will resolve complex multi-service issues and guide customers on best practices to improve operational health and business value.

The role involves collaborating with AWS teams, writing technical content, and mentoring teammates while supporting customers in a global, follow-the-sun environment. Some travel may be required.

Qualifications

• Bachelor's degree or equivalent professional experience in a relevant technical field.
• 3+ years of technical engineering experience and experience in system administration and networking.
• Experience with troubleshooting networking issues using standard diagnostic tools.
• Experience in customer-facing technical roles and English-speaking customers.
• Experience using AI tools or AI agents in engineering work.

Responsibilities

• Resolve complex customer issues spanning multiple AWS services with structured troubleshooting.
• Advise customers on adoption and best-practice use of AWS services.
• Collaborate with engineering teams to resolve issues and share feedback to prevent recurrence.
• Create technical content and mentor teammates to uplift the team.

Skills

System administration

Networking troubleshooting

Customer-facing / advisory

English communication

Incident management

AI tools in engineering

Education

Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent

Tools

Traceroute / mtr / ping / iperf / dig/nslookup / curl

tcpdump/Wireshark

Job description

Amazon Web Services Mexico S. de R.L. de C.V. is seeking a Cloud Support Engineer to act as a senior technical advisor across AWS services. You will resolve complex multi-service issues and guide customers on best practices to improve operational health and business value.

The role involves collaborating with AWS teams, writing technical content, and mentoring teammates while supporting customers in a global, follow-the-sun environment. Some travel may be required.