IT Support Level 3

Freelance Latin America; Estado de México; On-site; MXN 745,000 - 1,304,000; Full time

Benefits offered by this job

Competitive pay in US Dollars

Work with respected professionals

Input from team members encouraged

Flexible payment methods (Zelle, Face,

Binance

Biweekly pay

Provided equipment: laptop, headset,鼠

Birthday and work anniversary Celebr

Brand alliances with freelancers

Weekly recreation dynamics

Job summary

Freelance Latin America is seeking an experienced IT Support Level 3 to provide advanced technical support, manage IT infrastructure, and optimize technology solutions for a professional services team.

The ideal candidate will be a proactive problem-solver with expertise in cloud services, networking, cybersecurity, and server management, and will troubleshoot complex IT challenges while keeping systems reliable and secure.

Qualifications

• Senior IT support or similar advanced IT role experience.
• Advanced knowledge of M365, Google Workspace and AWS administration.
• Strong troubleshooting across Windows, Linux, macOS and Windows Server.

Responsibilities

• Install, configure, administer, and maintain M365, Google Workspace, AWS.
• Manage Windows Server and other server environments for performance and security.
• Troubleshoot advanced issues across Windows, Linux, macOS, server OS.
• Administer and maintain local networks, DNS, email and related infra.
• Configure cybersecurity solutions (firewalls, VPNs) using Meraki, Sophos, SentinelOne, Todyl.
• Install, configure, and maintain remote access tools like ConnectWise and Datto.
• Administer backup, DR, and virtualization using Datto, MSP360, NinjaOne.
• Develop scripts to streamline IT operations and efficiency.
• Evaluate IT solutions; recommend improvements for performance and security.
• Create technical docs and knowledge base articles using ITGlue.

Skills

Cloud services

Network administration

Cybersecurity

Server management

Windows

Linux

macOS

Windows Server

Automation scripting

Customer service

Education

Cloud certifications

Networking certifications

Tools

Autotask

Syncro

ConnectWise

ITGlue

Datto

NinjaOne

AWS

Job description

We are looking for an experienced IT Support Level 3 to provide advanced technical support, manage IT infrastructure, and optimize technology solutions for a professional services team.

The ideal candidate is a proactive problem-solver with strong expertise in cloud services, network administration, cybersecurity, and server management. This role requires excellent customer service skills, technical independence, and the ability to troubleshoot complex IT challenges while maintaining reliable and secure systems.

Duties / Task to perform

• Install, configure, administer, and maintain Microsoft 365, Google Workspace, and Amazon Web Services (AWS) environments
• Manage Windows Server and other server environments, ensuring optimal performance, security, and reliability
• Troubleshoot advanced technical issues across Windows, Linux, macOS, and server operating systems
• Administer and maintain local networks, IP addressing, DNS, email systems, and related infrastructure
• Configure and manage cybersecurity solutions, including antivirus, firewalls, and VPNs, using platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl
• Install, configure, and maintain remote access and management tools such as ConnectWise and Datto
• Administer backup, disaster recovery, and virtualization solutions using platforms such as Datto, MSP360, and NinjaOne
• Develop scripts and automated processes to streamline IT operations and improve system efficiency
• Evaluate and compare IT solutions to recommend improvements based on performance, scalability, security, and customer needs
• Optimize hardware and software configurations to improve reliability and scalability
• Manage technical support tickets, troubleshoot escalated issues, and maintain accurate records using platforms such as Autotask, Syncro, and ConnectWise
• Create and maintain technical documentation, troubleshooting procedures, and knowledge base articles using tools such as ITGlue
• Provide professional technical assistance to customers, ensuring timely resolution of complex issues
• Continuously identify opportunities to improve IT infrastructure, applications, and service delivery

Requirements

• Proven experience in a senior IT support, Level 3 technical support, systems administration, or similar advanced IT role
• Advanced knowledge of Microsoft 365, Google Workspace, and/or AWS administration
• Strong troubleshooting skills across Windows, Linux, macOS, and Windows Server environments
• Experience installing, configuring, and maintaining physical and cloud-based servers
• Solid understanding of networking fundamentals, including TCP/IP, DNS, IP addressing, VPNs, and local network administration
• Experience managing firewalls, antivirus software, endpoint security, and other cybersecurity solutions
• Proficiency with backup, disaster recovery, and virtualization technologies
• Experience with remote monitoring, management, and technical support tools
• Familiarity with ticketing systems such as Autotask, Syncro, or ConnectWise
• Knowledge of scripting or programming languages to automate technical tasks and improve operational efficiency
• Ability to assess IT solutions and recommend improvements that enhance performance, scalability, and security
• Strong technical documentation skills, including creating troubleshooting guides and maintaining knowledge bases
• Excellent customer service, communication, and problem-solving skills
• Ability to manage multiple technical requests, prioritize incidents, and work independently
• Relevant technical certifications in cloud platforms, networking, cybersecurity, or systems administration
• Proactive mindset, strong attention to detail, and commitment to continuous technical improvement

Schedule: Full-time | Monday through Friday | 9:00 AM - 6:00 PM CST

Benefits

• Competitive pay in US Dollars
• You'll get to work with some amazing, respected business professionals
• We really value and encourage input from our team members
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad
• Birthday and work anniversary celebrations
• Alliances with many brands grant extra benefits to freelancers
• Weekly recreation dynamics that foster a healthy work environment.'