Senior Cloud Network Support Engineer - AWS/Azure/GCP

Teradata; Mexico; Remote; MXN 450,000 - 650,000; Full time

Job summary

Teradata seeks a Professional Cloud Network Support Engineer to provide operational support for cloud networking across AWS, Azure, and GCP. You will troubleshoot incidents, monitor health, and assist with customer onboarding in a 24x7 global model.

Ideal candidates have a bachelor’s in a related field, 3+ years in enterprise networks, strong packet analysis skills, and hands-on cloud platform experience. Linux admin skills and excellent communication are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
• 3+ years experience supporting enterprise network, cloud, or infrastructure environments.
• Strong knowledge of networking fundamentals, including TCP/IP, routing, DNS, VPNs, and network security concepts.
• Strong ability to read, interpret, and explain TCP/IP communications using packet capture tools such as tcpdump and Wireshark.
• Strong ability to validate and troubleshoot network performance using iperf, traceroute, and monitoring platforms.
• Hands-on experience with AWS, Azure, and GCP.
• Working knowledge of Linux administration.
• Strong Troubleshooting, analytical, and customer service skills.

Responsibilities

• Provide operational support for cloud networking and connectivity services across AWS, Azure, and GCP environments.
• Investigate, troubleshoot, and resolve cloud network-related incidents and service requests.
• Monitor service health and identify opportunities to improve reliability, availability, and customer experience.
• Support customer onboarding, network connectivity validation, and infrastructure change activities.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Collaborate with engineering, service delivery, SRE, and cloud operations teams to resolve technical challenges.
• Execute risk assessments to ensure platform stability and minimize service impact.
• Implement and maintain cloud security best practices, including governance controls.
• Maintain accurate operational documentation and knowledge articles.
• Participate in incident response within a 24x7 global support model.
• Communicate with customers and stakeholders during incident investigations and restorations.
• Contribute to continuous improvement initiatives focused on operational excellence.
• Mentor junior engineers and share knowledge with the team.
• Ensure SLA/SLO/KPI achievement with customer experience focus.

Skills

Networking fundamentals

TCP/IP

DNS

VPNs

Network security

Packet analysis

tcpdump

Wireshark

iperf

traceroute

Monitoring tools

Linux administration

Education

Bachelor’s degree in CS/IT/Network Eng

Tools

AWS

Azure

GCP

Job description

Teradata seeks a Professional Cloud Network Support Engineer to provide operational support for cloud networking across AWS, Azure, and GCP. You will troubleshoot incidents, monitor health, and assist with customer onboarding in a 24x7 global model.

Ideal candidates have a bachelor’s in a related field, 3+ years in enterprise networks, strong packet analysis skills, and hands-on cloud platform experience. Linux admin skills and excellent communication are essential.