IT Infrastructure & Telecom Supervisor

Eutelsat Communications SA; Pachuquilla; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Eutelsat Group in Mexico City area is seeking an enthusiastic IT Infrastructure & Telecom Supervisor to ensure reliability, security, and continuous improvement of IT infrastructure and telecommunications services. You will work with local and global IT teams, stakeholders, and external providers to drive projects and initiatives.

The role requires leadership in infrastructure, network administration, and enterprise systems support, with opportunities for growth in a dynamic, global environment

Qualifications

• Bachelor's degree in computer systems engineering, telecommunications engineering, information technology, or related field.
• 4–5 years of experience in IT infrastructure, networking, server administration, and technical support in enterprise environments.
• Strong knowledge of LAN/WAN networks, switches, routing, wireless, VPNs, and network troubleshooting.
• Hands‑on experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• ITIL, networking, cloud, or cybersecurity certifications are considered a plus.
• Advanced English proficiency, both written and verbal, with the ability to collaborate in a global environment.

Responsibilities

• Manage and support enterprise IT infrastructure, including physical and virtual servers, storage systems, and core network services.
• Administer LAN/WAN networks, wireless, internet connectivity, switches, routers, and telecommunications services.
• Manage Active Directory environments, user access, group policies, and identity management services.
• Support and administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Oversee corporate communication solutions, including videoconferencing platforms, telephony services, and collaboration tools.
• Provide Level 2 and Level 3 technical support, perform root cause analysis, and coordinate incident resolution with vendors and internal teams.
• Monitor infrastructure performance, capacity, availability, and security; implement preventive and corrective actions.
• Participate in infrastructure modernization, cloud adoption, cybersecurity initiatives, and business continuity projects.
• Coordinate service providers and telecommunications vendors to ensure service quality and operational excellence.
• Collaborate with global IT teams to align local operations with corporate standards and strategic objectives.

Skills

IT infrastructure

Networking

Server administration

Active Directory

Microsoft 365

Identity management

Cybersecurity

Vendor management

English communication

Education

Bachelor's degree in Computer Systems Engineering

Tools

Windows Server

Virtualization

Storage systems

Entra ID

Job description

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Country/Region: MX

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Job Overview

We are looking for an enthusiastic and skilled IT Infrastructure & Telecom Supervisor to join our team and play a critical role in ensuring the reliability, security, and continuous improvement of our IT infrastructure and telecommunications services. In this position, you'll work closely with local and global IT teams, business stakeholders, and external technology providers, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:

You are a proactive and solution-oriented IT professional with strong experience in infrastructure, network administration, telecommunications, and enterprise systems support. You thrive in dynamic environments, possess excellent troubleshooting and leadership skills, and are comfortable coordinating with both local and international teams.

You have a strong customer-service mindset, can effectively manage multiple priorities, and are passionate about maintaining secure, reliable, and scalable IT environments. You enjoy solving complex technical challenges, leading infrastructure initiatives, and driving continuous improvement across technology services.

What You’ll Do:

• Manage and support enterprise IT infrastructure, including physical and virtual servers, storage systems, and core network services.
• Administer and maintain LAN/WAN networks, wireless infrastructure, internet connectivity, switches, routers, and telecommunications services.
• Manage Active Directory environments, user access, group policies, and identity management services.
• Support and administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Oversee corporate communication solutions, including videoconferencing platforms, telephony services, and collaboration tools.
• Provide Level 2 and Level 3 technical support, perform root cause analysis, and coordinate incident resolution with vendors and internal teams.
• Monitor infrastructure performance, capacity, availability, and security while implementing preventive and corrective actions.
• Participate in infrastructure modernization, cloud adoption, cybersecurity initiatives, and business continuity projects.
• Coordinate service providers and telecommunications vendors to ensure service quality and operational excellence.
• Collaborate with global IT teams to align local operations with corporate standards and strategic objectives.

What You’ll Need:

• Bachelor's degree in computer systems engineering, Telecommunications Engineering, Information Technology, or a related field.
• 4-5 years of experience in IT infrastructure, networking, server administration, and technical support within enterprise environments.
• Strong knowledge of LAN/WAN networks, switching, routing, wireless technologies, VPNs, and network troubleshooting.
• Experience managing Windows Server environments, virtualization platforms, storage systems, and Active Directory.
• Hands‑on experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Knowledge of identity and access management, cybersecurity best practices, vulnerability remediation, and infrastructure security controls.
• Strong analytical, problem‑solving, communication, and stakeholder management skills.
• Experience working with technology vendors and service providers.
• ITIL, networking, cloud, or cybersecurity certifications are considered a plus.
• Advanced English proficiency, both written and verbal, with the ability to collaborate effectively in a global environment.
• Valid passport and current U.S. visa (or eligibility to obtain and maintain required travel documentation) with availability for occasional international travel to support business operations, global projects, and regional IT initiatives.

Where You’ll Work:

Based in our Mexico office, you will work in a collaborative and international environment, partnering with both local and global teams. This role combines operational support, project participation, and infrastructure leadership responsibilities, providing exposure to a broad range of technologies and strategic initiatives across the organization. Depending on business needs, occasional travel and flexible working arrangements may be required. Additionally, international travel may be necessary when required to support business operations, participate in global projects, attend regional meetings, or collaborate with teams across different locations.

The Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time).

This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.