Senior Insurance Implementation Specialist

Trabajo; Ciudad de México; Presencial; MXN 900.000 - 1.150.000; Jornada completa

Descripción de la vacante

Solera seeks a technically adept Professional Services Specialist in Mexico City to lead pre- and post-implementation activities, document requirements, and configure solutions for enterprise clients.

You will collaborate with product and sales, train customers, and ensure successful delivery of complex insurance configurations. Strong communication and executive presence are essential in interactions with enterprise clients.

Formación

• 4-6 years of experience in large transformation programs, leveraging agile teams.
• Experience in Technical requirements gathering or business analysis in Automotive or Insurance markets.
• Excellent customer facing skills, collaboration and communication.
• Strong interpersonal skills and ability to build relationships with internal stakeholders.
• Insurance Domain Expertise: hands-on experience in P&C or auto claims operations in Mexico.

Responsabilidades

• Support the pre and post implementation process following established methods.
• Serve as a technical customer facing expert communicating with mainly technical contacts.
• Gather customer requirements to deliver thorough implementation and configuration strategy.
• Document test scenarios of configuration to support QA.
• Collaborate with configuration and training to deliver product developments.
• Train customers on newly delivered configurations as needed.
• Support alignment with product and sales to ensure roadmap alignment.
• Provide support on customer deliveries and SME products.
• Contribute to Professional Services documentation.

Conocimientos

Customer facing

Interpersonal skills

Attention to detail

Communication

Polished presentation

Descripción del empleo

Solera seeks a technically adept Professional Services Specialist in Mexico City to lead pre- and post-implementation activities, document requirements, and configure solutions for enterprise clients.

You will collaborate with product and sales, train customers, and ensure successful delivery of complex insurance configurations. Strong communication and executive presence are essential in interactions with enterprise clients.