Implementation Specialist

Solera Corporation; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Solera is seeking a Technical Customer Facing SME to support pre- and post-implementation processes, gather customer requirements, and deliver customer-focused configuration strategies. You will document test scenarios, collaborate with product and sales, and contribute to professional services documentation.

The role requires deep product knowledge, strong communication, and the ability to train customers on new configurations while aligning with roadmap priorities across Solera products.

Formación

• 4-6 years of experience in large transformation programs.
• Technical requirements gathering in Automotive or Insurance markets.
• Excellent customer facing skills and collaboration.
• Strong interpersonal skills and stakeholder engagement.
• Meticulous attention to detail.

Responsabilidades

• Support pre- and post-implementation processes and configuration.
• Document test scenarios to support QA.
• Collaborate with Product, Training and Sales to align on roadmap.
• On occasion train customers on the delivered configuration.
• Assist in generating Professional Services documentation.

Conocimientos

Large transformation programs

Technical requirements gathering

Customer facing skills

Interpersonal skills

Attention to detail

Herramientas

JIRA/Confluence

Postman

JSON

SOAP

OAuth

XML

CSS

Excel macros

Descripción del empleo

Role Description

Support the pre and post implementation process following all the implementation processes stablished. Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy. Ability to document test scenarios of configuration to support QA. SME in a number of the Solera products, particularly understanding the configuration and integration capabilities. Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments. On occasion train the customer on the newly delivered configuration. Support in cross functional alignment with product and sales, to ensure alignment on roadmap Provide support on customer deliveries and SME products. Support and collaborate on the generation of all the Professional Services documentation.

Key Competencies

• 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers
• Excellent customer facing skills, collaboration and communication
• Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders
• Meticulous attention to detail

Tools and Skills

• JIRA/Confluence API Tools
• POSTMAN, JSON, SOAP, Oauth, XML, CSS etc
• Excel to Macro level

Relationship with other Solera Departments / Customers

• Product and Development; Customer Support On occasion attend meetings with Sales and Final Customers

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.