Insurance Tech Implementation Consultant

Solera Holdings, LLC.; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Solera Holdings, LLC. seeks a technically adept, customer‑facing professional to support pre- and post‑implementation activities, gather requirements, and design robust configuration strategies for our auto and insurance solutions in Mexico.

You will act as a subject matter expert across Solera products, collaborating with product, training, and sales teams to ensure alignment with the roadmap. Ideal candidates have 4–6 years of experience in large transformation programs using agile teams,

Formación

• Hands-on experience in P&C or auto claims operations, Mexico.
• Strong communication with enterprise clients.
• Experience aligning product, sales and Professional Services teams.
• 4–6 years in large transformation programs using agile teams.
• Technical requirements gathering or business analysis in Automotive or Insurance.

Responsabilidades

• Support the pre- and post-implementation process following established procedures.
• Serve as a technical customer-facing expert, communicating with technical contacts.
• Gather customer requirements to deliver a thorough implementation and configuration strategy.
• Document test scenarios of configuration to support QA.
• Act as SME for Solera products, understanding configuration and integration capabilities.
• Collaborate with configuration and training to support customer requirements and product development.
• Train customers on newly delivered configurations when needed.
• Coordinate with product and sales to align on the roadmap.
• Provide support on customer deliveries and SME products.
• Generate Professional Services documentation.
• Insurance domain expertise in Mexico: P&C or auto claims operations.
• Maintain professional polish when working with enterprise clients.
• Demonstrate UI/Tech aptitude to become a power user of our software interface.
• Bring 4–6 years of transformation program experience with high-performing agile teams.
• Technical requirements gathering or business analysis experience in Automotive or Insurance.
• Exhibit excellent customer-facing, collaborative, and communicative skills.
• Build strong relationships within Professional Services and with internal stakeholders.
• Meticulous attention to detail.

Conocimientos

Insurance domain

Executive presence

UI aptitude

Agile delivery

Requirements gathering

Customer facing

Interpersonal skills

Collaboration

Descripción del empleo

• Support the pre and post implementation process following all the implementation processes stablished.
• Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;
• Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
• Ability to document test scenarios of configuration to support QA.
• SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.
• Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.
• On occasion train the customer on the newly delivered configuration.
• Support in cross functional alignment with product and sales, to ensure alignment on roadmap
• Provide support on customer deliveries and SME products.
• Support and collaborate on the generation of all the Professional Services documentation
  
  
• Insurance Domain Expertise: Hands-on experience in P&C or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers).
• Professional Polish: High executive presence and structured communication when working with enterprise clients.
• UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface.
• 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
• Excellent customer facing skills, collaboration and communication.
• Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.
• Meticulous attention to detail.
  
  

Role Description

• Support the pre and post implementation process following all the implementation processes stablished.
• Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;
• Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
• Ability to document test scenarios of configuration to support QA.
• SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.
• Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.
• On occasion train the customer on the newly delivered configuration.
• Support in cross functional alignment with product and sales, to ensure alignment on roadmap
• Provide support on customer deliveries and SME products.
• Support and collaborate on the generation of all the Professional Services documentation
  
  

Key Competencies

• Insurance Domain Expertise: Hands-on experience in P&C or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers).
• Professional Polish: High executive presence and structured communication when working with enterprise clients.
• UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface.
• 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
• Excellent customer facing skills, collaboration and communication.
• Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.
• Meticulous attention to detail.
  
  

Tools And Skills

• Relationship with other Solera Departments / Customers
• Product and Development; Customer Support
• On occasion attend meetings with Sales and Final Customers