Senior Hotel Operations Manager (4-Star Property)

Lenwich; Monterrey; Presencial; MXN 860.289 - 1.376.462; Jornada completa

Descripción de la vacante

Lenwich in Monterrey is looking for an experienced Hotel Operations Manager to lead the day-to-day operations of its upscale hotel. The ideal candidate will oversee various departments, ensuring exceptional guest experiences and maintaining high service standards.

The role requires strong leadership skills, budgeting experience, and the ability to manage conflicts. Candidates should have proven experience in hotel management within a 4-star environment, along with scheduling flexibility.

Formación

• Minimum 3-5 years of progressive hotel management experience, preferably in a 4-star property.
• Strong leadership and team development skills with proven experience managing multi-department staff.
• Operational knowledge of front office, housekeeping, and F&B processes and standards.

Responsabilidades

• Oversee daily operations of front office, housekeeping, and food & beverage to ensure consistent high-quality guest services.
• Recruit, train, mentor, and schedule department supervisors and staff to meet service and performance standards.
• Manage departmental budgets, control costs, and support revenue initiatives to meet property financial targets.

Conocimientos

Hotel management experience

Leadership skills

Budgeting and P&L management

Guest service skills

Conflict-resolution skills

Herramientas

Hotel property management systems (Opera, Cloudbeds)

POS systems

Descripción del empleo

Lenwich in Monterrey is looking for an experienced Hotel Operations Manager to lead the day-to-day operations of its upscale hotel. The ideal candidate will oversee various departments, ensuring exceptional guest experiences and maintaining high service standards.

The role requires strong leadership skills, budgeting experience, and the ability to manage conflicts. Candidates should have proven experience in hotel management within a 4-star environment, along with scheduling flexibility.