Hotel Operations Manager

Lenwich; Monterrey; On-site; MXN 860,289 - 1,376,462; Full time

Job summary

Lenwich in Monterrey is looking for an experienced Hotel Operations Manager to lead the day-to-day operations of its upscale hotel. The ideal candidate will oversee various departments, ensuring exceptional guest experiences and maintaining high service standards.

The role requires strong leadership skills, budgeting experience, and the ability to manage conflicts. Candidates should have proven experience in hotel management within a 4-star environment, along with scheduling flexibility.

Qualifications

• Minimum 3-5 years of progressive hotel management experience, preferably in a 4-star property.
• Strong leadership and team development skills with proven experience managing multi-department staff.
• Operational knowledge of front office, housekeeping, and F&B processes and standards.

Responsibilities

• Oversee daily operations of front office, housekeeping, and food & beverage to ensure consistent high-quality guest services.
• Recruit, train, mentor, and schedule department supervisors and staff to meet service and performance standards.
• Manage departmental budgets, control costs, and support revenue initiatives to meet property financial targets.

Skills

Hotel management experience

Leadership skills

Budgeting and P&L management

Guest service skills

Conflict-resolution skills

Tools

Hotel property management systems (Opera, Cloudbeds)

POS systems

Job description

# Hotel Operations ManagerCantaloupe MonterreyPart of Cantaloupe ResortBaton Rouge, LAPosted 8 months ago$50,000 - $80,000/yearFull-time## About the RoleCantaloupe Monterrey, a distinguished 4-star hotel in Monterrey, is seeking an experienced Hotel Operations Manager to lead day-to-day hotel operations, ensure exceptional guest experiences, and maintain high standards across all departments. The successful candidate will have a proven management background in upscale hospitality, strong operational and financial acumen, and a hands-on leadership style. This role requires someone who can balance guest satisfaction, staff development, and cost-control while promoting the hotel's brand and service standards.The Hotel Operations Manager will work closely with department heads (front desk, housekeeping, food & beverage, maintenance) to optimize processes, implement service improvements, and drive revenue and profitability. This is a full-time, on-site management role that requires flexibility to cover varied shifts, weekends, and occasional night duties. Prior management experience in a 4-star hotel or comparable property is a must.## What you'll do* Oversee daily operations of front office, housekeeping, and food & beverage to ensure consistent high-quality guest services* Recruit, train, mentor, and schedule department supervisors and staff to meet service and performance standards* Manage departmental budgets, control costs, and support revenue initiatives to meet property financial targets* Handle guest recovery and escalated guest issues promptly and professionally to maintain satisfaction and loyalty* Implement and enforce hotel policies, safety procedures, and compliance with local regulations* Coordinate with sales and revenue teams on room inventory, group arrivals, and special events to optimize occupancy and ADR* Prepare operational reports, analyze KPIs, and recommend improvements to enhance efficiency and guest experience## What we're looking for* Minimum 3-5 years of progressive hotel management experience, preferably in a 4-star property* Strong leadership and team development skills with proven experience managing multi-department staff* Budgeting and P&L management experience with ability to analyze financial reports and control costs* Excellent guest service and conflict-resolution skills with a track record of handling escalations* Operational knowledge of front office, housekeeping, and F&B processes and standards## Nice to have* Fluent or conversational Spanish and English to support our local and international guests* Experience with hotel property management systems (e.g., Opera, Cloudbeds) and POS systems* Certified Hotel Administrator (CHA) or similar hospitality management certification* Previous experience managing special events or conference services in a hotel setting### Ready to apply?Job TypeFull-timeSalary$50,000 - $80,000/year