Front Office Leader - Guest Experience & Team Coach

Ennismore; Ciudad de México; Presencial; MXN 334.800 - 502.200; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts across Ennismore brands

Career development opportunities

Creative work environment

Descripción de la vacante

Ennismore is seeking a Front Office Supervisor in Mexico City to supervise daily operations and ensure a seamless guest experience. The role involves coordinating the Front Office team and resolving complaints efficiently.

The ideal candidate will have a degree in Hospitality and considerable experience in guest-facing roles, with strong leadership skills and a clear guest service focus.

Join a creative and innovative team committed to exceptional hospitality and various growth opportunities.

Formación

• 1-2 years of experience in Front Office, Reception, or Guest Services.
• Previous supervisory experience in a hotel setting.
• Must be fluent in English, additional languages are a plus.

Responsabilidades

• Supervise the daily Front Office operation.
• Coordinate the Front Office team and assign tasks.
• Resolve guest complaints and ensure a smooth experience.

Conocimientos

Guest service attitude

Leadership

Organizational skills

Problem-solving

Educación

Degree in Hospitality, Tourism, Business Administration, or related field

Herramientas

Opera PMS

Descripción del empleo

Ennismore is seeking a Front Office Supervisor in Mexico City to supervise daily operations and ensure a seamless guest experience. The role involves coordinating the Front Office team and resolving complaints efficiently.

The ideal candidate will have a degree in Hospitality and considerable experience in guest-facing roles, with strong leadership skills and a clear guest service focus.

Join a creative and innovative team committed to exceptional hospitality and various growth opportunities.