Senior Helpdesk Agent - Portuguese (Remote Guadalajara)
NTT DATA North America
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Descripción de la vacante
NTT DATA North America in Guadalajara, Jalisco, Mexico, is seeking a Helpdesk Senior Associate - Portuguese to join our team. This full-time remote role requires you to live in Guadalajara, fluent in Portuguese and Spanish, and to provide first-line technical support for hardware, MS Office, and in-house apps.
You will handle calls, emails, and reports, document steps, and escalate when needed. The position offers competitive salary, grocery tickets, Christmas bonus, vacation days, and a path to
Formación
- Advanced Portuguese and Spanish required.
- At least 6 months of customer service experience.
- Willing to work in an IT environment.
- Availability to work 45 hours per week.
Responsabilidades
- General L1 support for hardware and MS Office packages.
- Advance technical support for in-house applications and developments.
- Answer technical support calls providing and escalating to other support groups.
- Provide support based on email generated requests or reports.
- Document troubleshooting steps and detailed description of the customer incidents and requests.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Conocimientos
Descripción del empleo
NTT DATA North America in Guadalajara, Jalisco, Mexico, is seeking a Helpdesk Senior Associate - Portuguese to join our team. This full-time remote role requires you to live in Guadalajara, fluent in Portuguese and Spanish, and to provide first-line technical support for hardware, MS Office, and in-house apps.
You will handle calls, emails, and reports, document steps, and escalate when needed. The position offers competitive salary, grocery tickets, Christmas bonus, vacation days, and a path to
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