Senior Helpdesk Specialist (French) – IT Support Growth

NTT DATA, Inc.

Región Centro

Presencial

MXN 180.000 - 240.000

Jornada completa

Hace 4 días

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Una candidatura hecha para este puesto de trabajo: un currículum y una carta de presentación adaptados que responden directamente a la oferta.

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Ventajas ofrecidas por este puesto de trabajo

Grocery Tickets

Christmas bonus

Vacation days

Vacation bonus

Personal days

Medical insurance

Life insurance

Dental insurance

Optics discounts

Career growth

Descripción de la vacante

NTT DATA, Inc. in Guadalajara, Jalisco, Mexico is seeking a Help Desk Senior Associate-FRENCH to join our IT team. The role requires advanced French and English or Spanish, and 45 hours per week in a full-time, IT environment.

The position focuses on general L1/L2 support, handling requests via calls and emails, and providing guidance for MS Office and in-house applications. Growth opportunities and comprehensive benefits are offered.

Formación

Availability to work 45 hours per week.
6 months of experience in Customer Service.
Advanced French and English or Spanish.
Looking to work in IT Environment.

Responsabilidades

Provide General L1 support for hardware and MS Office packages.
Offer advanced technical support for in-house applications and developments.
Answer technical support calls and escalate to other support groups as needed.
Provide support based on email generated requests or reports.
Document troubleshooting steps and detailed description of customer incidents and requests.
Apply diagnostic techniques to identify problems, investigate causes and recommend solutions.