Part -TimHelpdesk Associate (Part -Time)

NTT America, Inc.; Región Centro; Presencial; MXN 123.000 - 167.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

30 days Christmas bonus

10 days vacations

50% Vacation bonus

5 personal days per year

Medical insurance (You and your family

Life insurance

Dental Insurance

Discounts with selected Optics

Opportunity to grow in the company

Descripción de la vacante

NTT DATA Services in Guadalajara, MX, is seeking a Part-Time Helpdesk Associate to join our team. You will provide General L1 support for hardware and MS Office, and assist with advanced technical support for in-house applications.

The role requires Advanced English, a willingness to work in an IT environment, and the ability to handle email/phone requests with precise documentation. Competitive compensation and benefits included.

Formación

• Availability to work part-time (22.5 hours per week).
• Advanced English required.
• Interest in working in an IT environment.

Responsabilidades

• Provide General L1 helpdesk support for hardware and MS Office packages.
• Deliver advanced technical support for in-house applications and developments.
• Answer technical support calls and escalate when needed.
• Provide support based on email requests or reports.
• Document troubleshooting steps and details of incidents/requests.
• Apply diagnostic techniques to identify problems and recommend solutions.

Conocimientos

Customer service

Advanced English

IT environment familiarity

Herramientas

MS Office

Descripción del empleo

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External Job Desc Header.

We are currently seeking a Part -TimHelpdesk Associate (Part -Time) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

We are currently seeking a Part -TimHelpdesk Associate (Part -Time) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

External Job Desc Header.

We are currently seeking a Part -TimHelpdesk Associate (Part -Time) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

We are currently seeking a Part -TimHelpdesk Associate (Part -Time) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara .

Location: Guadalajara, Jalisco. Mexico.

If you have previous experience as a customer service consultant, help desk associate or a similar position this could be a new steep in you personal development.

Requirements:

• Availability to work 22.5 hours per week

• Advanced English

• Liking to work in IT Environment

We Offer:

• Competitive salary

• 30 days of Christmas bonus

• 10 days of vacations

• 50% Vacation bonus

• 5 personal days per year

• Medical insurance (You and your family)

• Life insurance

• Dental Insurance

• Discounts with selected Optics

• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages

• Advance technical support for in-house applications and developments

• Answer technical support calls providing and escalating to other support groups

• Provide support based on email generated requests or reports

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

External Job Desc Footer.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.