Porting & Data Admin Specialist — Onsite Guadalajara

Nextiva; Región Centro; Presencial; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life Insurance

Personal days

Vacation days

Christmas bonus

Vacation premium

Food vouchers

Savings plan

Descripción de la vacante

Nextiva is seeking a Porting Specialist to join our Guadalajara team onsite. You will receive customer paperwork, save files, submit orders, and monitor status daily. You’ll answer porting questions by phone and email in English, and help customers throughout the process.

This role is 100% on-site at our Guadalajara office, with a collaborative, in-person team environment. Key responsibilities include updating customer data and LOA documents, submitting orders in carrier portals for accounts 200

Formación

• Strong administrative experience in a fast-paced environment.
• Highly organized, detail oriented, adaptable and quick-thinking.
• Excellent organizational and time management skills with the proven ability to prioritize and handle multiple tasks.
• Proficient with Microsoft Office (Word, Excel, and Outlook).
• Enthusiastic attitude and willingness to support team needs.
• Professional communication and customer service skills.
• Ability to make decisions during porting processes to provide excellent customer service.

Responsabilidades

• Managing and updating customer data and files and contacting customers to communicate incomplete or missing paperwork and porting status.
• Managing customer and LOA documentation, submitting orders in carrier portals for accounts 200 and under MRR and checking status of orders in carrier portals.
• Splitting and creating cases.
• Sending porting scheduled and completion emails to correct recipients.
• Updating caller IDs for telephone numbers.
• Taking customer calls and replying to customer emails and telephone messages.

Conocimientos

Administrative Experience

Organizational Skills

Time Management

Microsoft Office

Customer Service

English Proficiency

Herramientas

Microsoft Office

Descripción del empleo

Nextiva is seeking a Porting Specialist to join our Guadalajara team onsite. You will receive customer paperwork, save files, submit orders, and monitor status daily. You’ll answer porting questions by phone and email in English, and help customers throughout the process.

This role is 100% on-site at our Guadalajara office, with a collaborative, in-person team environment. Key responsibilities include updating customer data and LOA documents, submitting orders in carrier portals for accounts 200