Part -TimHelpdesk Associate (Part -Time)

NTT DATA, Inc.; Región Centro; Presencial; MXN 167.000 - 201.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Christmas bonus

Vacation days 10

50% vacation bonus

Personal days 5 per year

Medical insurance for you and family

Life insurance

Discounts with selected Optics

Opportunity to grow in the company

Descripción de la vacante

NTT DATA Services is seeking a Part-Time Helpdesk Associate in Guadalajara, Jalisco, MX to provide L1 support for hardware and MS Office and assist with in-house applications. The role requires strong English and a keen interest in IT support, with growth opportunities within a global technology leader.

You will join a team delivering email- and ticket-based support, escalating when needed, and documenting issues for analysis.

Formación

• Availability to work 22.5 hours per week.
• Advanced English.
• Liking to work in IT Environment.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Deliver advanced technical support for in-house applications and developments.
• Answer technical support calls and escalate to other support groups as needed.
• Provide support based on email generated requests or reports.
• Document troubleshooting steps and describe customer incidents clearly.
• Apply diagnostic techniques to identify problems and recommend solutions.

Conocimientos

Advanced English

IT environment familiarity

Herramientas

MS Office

Descripción del empleo

Part -TimHelpdesk Associate (Part -Time)

Date: Sep 15, 2026

Company: NTT DATA Services

We are currently seeking a Part -TimHelpdesk Associate (Part -Time) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate - PartTime- to join our team inGuadalajara.

If you have previous experience as a customer service consultant, help desk associate or a similar position this could be a new steep in you personal development.

Requirements

• Availability to work 22.5 hours per week
• Advanced English
• Liking to work in IT Environment

We Offer

• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran‑status, sexual orientation, gender identity, or any other class protected by law.

Job Segment: Help Desk, Information Technology, Consulting, Technical Support, Technology