Ingeniera/o de Soporte Técnico - Monterrey Tech Refresh

Unisys; Monterrey; On-site; MXN 300,000 - 420,000; Full time

Job summary

Unisys is seeking a Field Engineer to provide the full range of on-site Field Engineering support for a base of large and complex clients. You will own the on-site service activity, perform advanced maintenance, and assist with installations while offering technical feedback to improve service delivery.

With 2–4 years of experience and a High School Diploma or GED, you will work to resolve client issues using advanced tools and collaborate with teammates to enhance metrics and documentation.

Qualifications

• 2–4 years of experience in field engineering or related area.
• Onsite service delivery and maintenance experience.
• Ability to perform on-site installations, including low-complexity work.

Responsibilities

• Provide full range of Field Engineering support for an assigned base of large/complex clients.
• Own onsite service activity and manage it end-to-end.
• Perform advanced maintenance on products and conduct low-complexity installations.
• Provide technical feedback to improve equipment, systems, and processes.

Skills

Field engineering

Onsite support

Troubleshooting

Technical collaboration

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

What success looks like in this role:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

You will be successful in this role if you have:

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years’ experience in area of responsibility.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4).

US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity