Field IT Support Engineer – Onsite & Installations

Unisys; Nuevo León; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Unisys in Mexico is seeking a Field Engineer to provide full onsite support for a base of large, complex clients. You will own service activity on site and perform advanced maintenance across products.

You will use advanced tools and technical knowledge to resolve issues, install updates, and document service delivery. A proactive approach to team support and client metrics is expected.

Formación

• Onsite field engineering for large/complex clients.
• Own onsite service activity and resolve client issues.
• Perform advanced-level maintenance and installations as needed.

Responsabilidades

• Provides the full range of Field Engineering support for an assigned base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Conocimientos

Field engineering

Onsite support

Maintenance

Technical feedback

Documentation

Educación

High School Diploma or GED

Technical certification or Associate Degree

Descripción del empleo

Unisys in Mexico is seeking a Field Engineer to provide full onsite support for a base of large, complex clients. You will own service activity on site and perform advanced maintenance across products.

You will use advanced tools and technical knowledge to resolve issues, install updates, and document service delivery. A proactive approach to team support and client metrics is expected.