Asociado de IT

Cummins Latin America; Allende; Presencial; MXN 250.000 - 380.000; Jornada completa

Descripción de la vacante

Cummins Inc. is seeking an IT Support professional in Mexico to provide technical and operational support for users and organizational systems, both onsite and remotely, ensuring continuous IT services and timely incident resolution.

You will diagnose hardware, software, network issues, install and configure systems, manage user accounts, document solutions, and collaborate with internal teams and vendors to deliver a positive user experience while adhering to information security policies.

Formación

• Bachelor’s degree in Systems Engineering, Computer Engineering, Networking, Infrastructure, or a related field.
• Experience in IT service management and incident handling.
• Ability to provide onsite and remote support.
• Knowledge of Linux and enterprise integration concepts.
• Moderate English proficiency.
• Experience documenting incidents and procedures.

Responsabilidades

• Provide technical support to users both onsite and remotely.
• Receive, diagnose, and follow up on IT incidents and service requests.
• Troubleshoot hardware, software, network, peripheral, and connectivity issues.
• Install, configure, maintain, and update computers, applications, and IT systems.
• Manage and follow up on user accounts, access, and permissions.
• Document incidents, solutions, and technical procedures.
• Escalate complex issues to specialized teams or external vendors when required.
• Provide IT support during the implementation of new systems, equipment, and projects.
• Ensure compliance with information security policies and procedures.
• Maintain effective communication with users and provide customer-focused support.
• Support preventive and corrective maintenance activities for IT equipment and infrastructure.
• Participate in continuous improvement initiatives to optimize IT processes and services.

Conocimientos

Server & Infrastructure Management

Database Administration

Full Stack developer

knowledge Linux

Enterprise Application Integration

Intermediate English

Educación

Bachelor’s degree in Systems Engineering, Computer Engineering, Networking, Infrastructure, or a related field

Descripción del empleo

To be successful in this role you will need the following:

Provides technical and operational support to users and organizational systems, ensuring the proper functioning and continuity of IT services. Provides timely assistance and follow-up on incidents and service requests, troubleshooting issues related to hardware, software, connectivity, and applications. Collaborates with internal teams and external vendors to ensure efficient resolution of technical issues and a positive user experience.

Key Responsibilities

• Provide technical support to users both onsite and remotely.
• Receive, diagnose, and follow up on IT incidents and service requests.
• Troubleshoot hardware, software, network, peripheral, and connectivity issues.
• Install, configure, maintain, and update computers, applications, and IT systems.
• Manage and follow up on user accounts, access, and permissions.
• Document incidents, solutions, and technical procedures.
• Escalate complex issues to specialized teams or external vendors when required.
• Provide IT support during the implementation of new systems, equipment, and projects.
• Ensure compliance with information security policies and procedures.
• Maintain effective communication with users and provide customer-focused support.
• Support preventive and corrective maintenance activities for IT equipment and infrastructure.
• Participate in continuous improvement initiatives to optimize IT processes and services.

Qualifications And Competencies

• Server & Infrastructure Management
• Database Administration
• Full Stack developer
• knowledge Linux
• Enterprise Application Integration
• Intermediate English

Education, Licenses, Certifications

Bachelor’s degree in Systems Engineering, Computer Engineering, Networking, Infrastructure, or a related field.

Job

Systems/Information Technology

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Office

Relocation Package

Yes

100% On-Site

No