Ingeniero De Soporte De Ti

Unisys; Linares; Presencial; MXN 250.000 - 350.000; Jornada completa

Descripción de la vacante

Unisys is seeking a Field Engineer to provide full onsite engineering support for a base of large and complex clients. You will own onsite service activity, perform advanced maintenance, and contribute to improved service delivery and client metrics.

The role requires a High School Diploma or GED, potential technical certification or an Associate Degree, and typically 2–4 years of experience in this area. This is an on-site position based in Mexico.

Formación

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years’ experience in area of responsibility.

Responsabilidades

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Educación

High School Diploma or GED

Technical certification or Associate Degree

Descripción del empleo

What success looks like in this role:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

You will be successful in this role if you have:

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 2-4 years’ experience in area of responsibility