Senior F&B Outlet Manager | Luxury Resort

Accor Hotels; Isla Mujeres; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Accor Hotels is seeking a Senior Outlet Manager for the SLS Playa Mujeres Cancún, All-Inclusive Collection. Lead daily Food & Beverage operations, supervise on-floor performance, and drive guest satisfaction and sales in a luxury resort setting.

You will cooperate with department leaders, monitor service standards, and implement corrective actions from audits and guest feedback to ensure an exceptional guest experience and optimal commercial results.

Formación

• Bachelor's or technical degree in Hospitality, Tourism, Culinary Arts, or related field preferred.
• Minimum 3 years of experience in Food & Beverage operations, preferably within hotel, luxury, or lifestyle environments.
• Knowledge of luxury/lifestyle brand standards (LQA, Forbes, AAA) preferred.
• Strong passion for service excellence and guest experience.
• Exceptional attention to detail.
• Strong observational and operational analytical skills.
• Results-driven mindset with a strong focus on sales and business performance.

Responsabilidades

• Conduct regular floor observations to ensure compliance with LQA and Ennismore standards, including service delivery, sequences, presentation, ambiance, and employee attitude.
• Ensure guest experience aligns with brand standards across all Food & Beverage outlets and touchpoints.
• Identify operational gaps and communicate findings to leaders for immediate action.
• Support managers and captains to achieve service, guest satisfaction, and sales targets.
• Follow up on action plans from audits, guest feedback, and observations.
• Assist in aligning daily priorities through pre-shift briefs, upselling focus, and service standards.
• Monitor guest experience during service and address issues promptly.
• Support handling and follow-up of guest complaints with proper resolution and learning.
• Monitor guest satisfaction indicators and brand audits.
• Help outlet leaders achieve sales targets, average check, and active promotions.
• Ensure execution of menus, events, activations, and commercial strategies.
• Identify opportunities to enhance upselling and dining experience.
• Prepare basic reports on observations and progress, and follow up on commitments.

Conocimientos

Service excellence

Guest experience

Attention to detail

Observational skills

Operational analytics

Sales focus

Educación

Bachelor's or technical degree in Hospitality/Tourism/Culinary Arts or related field

Descripción del empleo

Accor Hotels is seeking a Senior Outlet Manager for the SLS Playa Mujeres Cancún, All-Inclusive Collection. Lead daily Food & Beverage operations, supervise on-floor performance, and drive guest satisfaction and sales in a luxury resort setting.

You will cooperate with department leaders, monitor service standards, and implement corrective actions from audits and guest feedback to ensure an exceptional guest experience and optimal commercial results.