Senior Enterprise Telecom Customer Success Manager

Global Hitss; Xico; On-site; MXN 600,000 - 900,000; Full time

Job summary

Global Hitss in Mexico is seeking a customer-facing professional with 4–6 years of experience in customer relationship management, project coordination, service delivery, and business development within telecommunications.

You will act as on-site representative, coordinate technical activities, monitor SLAs, support installations, and drive cross-functional collaboration with Sales, Presales, Engineering, and Operations to ensure successful outcomes for enterprise clients.

Qualifications

• 4–6 years in customer-facing roles, project management, presales, customer service, or business development.
• Industry: Telecommunications; experience with Network Operations Centers (NOC) is a plus.
• Customer Engagement: Enterprise customer relationship management and face-to-face presentations.
• Project Coordination: Service implementation, project tracking, incident management, and SLA monitoring.
• Technical Knowledge: Network operations and telecommunications services.
• Tools: Microsoft Excel, PowerPoint, and Word.
• Languages: Advanced English and Spanish; Portuguese is a plus.
• Certifications (preferred): ITIL Foundation, PMP, CCNA, or CCDA.

Responsibilities

• Act as on-site company representative supporting enterprise customers.
• Coordinate technical and service-related activities across cross-functional teams.
• Monitor network performance and track service tickets.
• Prepare project documentation and status reports; lead QBRs.
• Identify customer needs and potential business opportunities.

Skills

Customer-facing

Project coordination

Presales

Business development

Stakeholder management

English proficiency

Spanish proficiency

Face-to-face presentations

Incident management

SLA monitoring

NOC knowledge

Education

ITIL Foundation

PMP

CCNA

CCDA

Tools

Microsoft Excel

PowerPoint

Word

Job description

Global Hitss in Mexico is seeking a customer-facing professional with 4–6 years of experience in customer relationship management, project coordination, service delivery, and business development within telecommunications.

You will act as on-site representative, coordinate technical activities, monitor SLAs, support installations, and drive cross-functional collaboration with Sales, Presales, Engineering, and Operations to ensure successful outcomes for enterprise clients.