Costumer Success Specialist

Global Hitss; Xico; On-site; MXN 600,000 - 900,000; Full time

Job summary

Global Hitss in Mexico is seeking a customer-facing professional with 4–6 years of experience in customer relationship management, project coordination, service delivery, and business development within telecommunications.

You will act as on-site representative, coordinate technical activities, monitor SLAs, support installations, and drive cross-functional collaboration with Sales, Presales, Engineering, and Operations to ensure successful outcomes for enterprise clients.

Qualifications

• 4–6 years in customer-facing roles, project management, presales, customer service, or business development.
• Industry: Telecommunications; experience with Network Operations Centers (NOC) is a plus.
• Customer Engagement: Enterprise customer relationship management and face-to-face presentations.
• Project Coordination: Service implementation, project tracking, incident management, and SLA monitoring.
• Technical Knowledge: Network operations and telecommunications services.
• Tools: Microsoft Excel, PowerPoint, and Word.
• Languages: Advanced English and Spanish; Portuguese is a plus.
• Certifications (preferred): ITIL Foundation, PMP, CCNA, or CCDA.

Responsibilities

• Act as on-site company representative supporting enterprise customers.
• Coordinate technical and service-related activities across cross-functional teams.
• Monitor network performance and track service tickets.
• Prepare project documentation and status reports; lead QBRs.
• Identify customer needs and potential business opportunities.

Skills

Customer-facing

Project coordination

Presales

Business development

Stakeholder management

English proficiency

Spanish proficiency

Face-to-face presentations

Incident management

SLA monitoring

NOC knowledge

Education

ITIL Foundation

PMP

CCNA

CCDA

Tools

Microsoft Excel

PowerPoint

Word

Job description

Customer-facing professional with 4–6 years of experience in customer relationship management, project coordination, service delivery, and business development, preferably within the telecommunications industry.

Experienced in acting as an on-site company representative, supporting enterprise customers, coordinating technical and service-related activities, and ensuring effective communication between customers and cross-functional teams. Skilled in monitoring network performance, tracking service tickets, coordinating incident resolution, following up on SLAs, and supporting customer installations and implementations.

Strong background in collaborating with multinational teams across Sales, Presales, Engineering, Operations, and Service Management. Experienced in preparing project documentation, status reports, meeting minutes, and Quarterly Business Reviews (QBRs), while identifying customer needs and potential business opportunities.

Excellent communication, presentation, problem-solving, and stakeholder management skills, with the ability to handle complex customer situations and work effectively in multicultural environments.

Key Requirements & Skills:

• Experience: 4–6 years in customer-facing roles, project management, presales, customer service, or business development.

• Industry: Telecommunications; experience with Network Operations Centers (NOC) is a plus.

• Customer Engagement: Enterprise customer relationship management and face-to-face presentations.

• Project Coordination: Service implementation, project tracking, incident management, and SLA monitoring.

• Technical Knowledge: Network operations and telecommunications services.

• Tools: Microsoft Excel, PowerPoint, and Word.

• Languages: Advanced English and Spanish; Portuguese is a plus.

• Certifications (preferred): ITIL Foundation, PMP, CCNA, or CCDA.