Senior Customer Success Lead - Accounts & Solutions

UL, LLC; México; À distance; MXN 180 000 - 240 000; Plein temps

Résumé du poste

UL Solutions, a global safety science leader, is seeking professionals to manage customer accounts and drive growth. The role involves leading CRM-based lead management, handling quotes and opportunities, and guiding project scopes with a focus on cross-selling and customer satisfaction.

Ideal candidates bring experience in customer service, account development, and leadership, with a background in mentoring others and acting as a subject matter expert within their area.

Qualifications

• Higher Secondary Education (High school diploma) or equivalent; University degree preferred plus three years of experience in a customer service and/or account development role.
• At least one year demonstrating leadership capabilities such as: Demonstrated ability to mentor/train others.
• Has acted as a "go-to" or subject matter expert within their functional area.
• Has led a project team to accomplish a stated objective.

Responsabilités

• Negotiate resolution of sensitive administrative or review issues for designated customer accounts.
• Act as escalation desk for complex customer issues.
• Use CRM to manage customer leads and opportunities, and classify/segment customers.
• Determine the scope of projects for customers, including cross-selling opportunities and special needs.
• Manage ongoing customer service and provide feedback on Availability to Promise.

Connaissances

CRM proficiency

Customer service

Account development

Leadership

Sales experience

Formation

High school diploma

University degree preferred

Outils

CRM system

Description du poste

UL Solutions, a global safety science leader, is seeking professionals to manage customer accounts and drive growth. The role involves leading CRM-based lead management, handling quotes and opportunities, and guiding project scopes with a focus on cross-selling and customer satisfaction.

Ideal candidates bring experience in customer service, account development, and leadership, with a background in mentoring others and acting as a subject matter expert within their area.