Strategic Community & Digital Programs Lead

BMC Software, Inc.; Región Centro; Híbrido; MXN 500.000 - 800.000; Jornada completa

Descripción de la vacante

BMC Software, Inc. is seeking a Community & Digital Customer Experience Specialist in Jalisco, Mexico, to grow and nurture our customer community while supporting the digital programs that drive engagement, adoption, and customer success.

The role blends community execution with cross-functional support for digital customer experiences, including content creation, analytics, and collaboration with Product, Success, Sales, and Marketing.

Formación

• Bachelor's degree in Marketing, Communications, Business, Computer Science, or a related field.
• 5+ years in online community management, customer marketing, digital engagement, customer success, enablement, or program management.
• Proven experience executing digital or community programs end to end, from planning through measurement.
• Hands on experience using tools such as ChatGPT, Microsoft Copilot, or Claude in daily work.
• Strong written and verbal communication skills, with the ability to create content customers value.
• Data driven mindset with the ability to translate metrics into clear recommendations.
• Strong project management and prioritization skills in a fast moving, cross-functional environment.

Responsabilidades

• Run daily platform operations and backlog with IT to deliver end-to-end enhancements.
• Execute community initiatives and track progress against defined metrics.
• Design engagement programs (campaigns, webinars, AMAs, events) and grow champions.
• Create and curate community content with Marketing (blogs, announcements, newsletters).
• Moderate forums and channels; respond to questions and uphold guidelines.
• Report on community health metrics and surface trends to stakeholders.
• Collaborate with Product, Success, Support, Marketing, and Sales to align initiatives with business objectives.
• Share customer feedback and support launch readiness for new products and digital experiences.
• Use AI tools to accelerate content creation, research, analysis, and program execution.

Conocimientos

Communication skills

Content creation

Data driven

Project management

AI tools usage

Educación

Bachelor's degree in Marketing, Communications, Business, Computer Science, or related field

Herramientas

Salesforce Experience Cloud

Higher Logic

Discourse

Gainsight

ChatGPT

Microsoft Copilot

Claude

Descripción del empleo

BMC Software, Inc. is seeking a Community & Digital Customer Experience Specialist in Jalisco, Mexico, to grow and nurture our customer community while supporting the digital programs that drive engagement, adoption, and customer success.

The role blends community execution with cross-functional support for digital customer experiences, including content creation, analytics, and collaboration with Product, Success, Sales, and Marketing.