Community Engagement & Digital Programs Lead

BMC Software; Región Centro; Híbrido; MXN 400.000 - 640.000; Jornada completa

Descripción de la vacante

BMC Software seeks a data-driven Community & Digital Customer Experience Specialist in a Hybrid role in Mexico. You will drive community execution and support digital programs that boost engagement, adoption, and customer success across MyBMC and related portals.

You'll run platform operations, design engagement campaigns, create compelling content, and analyze metrics to guide stakeholders. Collaboration with Product, Marketing, and Customer Success is essential to scale initiatives and apply

Formación

• 5+ years in online community management, customer marketing, digital engagement, customer success, enablement, or program management.
• Proven experience executing digital or community programs end to end, from planning through measurement.
• Hands on experience using tools such as ChatGPT, Microsoft Copilot, or Claude in daily work.
• Strong written and verbal communication skills, with the ability to create content customers value.
• Data driven mindset with the ability to translate metrics into clear recommendations.
• Strong project management and prioritization skills in a fast moving, cross-functional environment.

Responsabilidades

• Run day-to-day platform operations and manage the Community backlog with IT to deliver enhancements end to end.
• Execute Community initiatives, tracking progress and outcomes against defined measures.
• Design and deliver engagement programs such as campaigns, challenges, webinars, AMAs, and virtual events, and nurture champions, advocates, and MVPs.
• Create and curate community content including blogs, announcements, knowledge articles, newsletters, and event content, partnering with Marketing, Product, Customer Success, and Support.
• Support planning and execution of digital customer engagement campaigns across customer touchpoints, coordinating content, audiences, and timelines with cross functional stakeholders, and connecting Community programs to these campaigns.
• Track engagement and adoption metrics across the BMC Community and MyBMC, maintain dashboards, and turn findings into clear recommendations for stakeholders.
• Share customer feedback, feature requests, and engagement insights, and support launch readiness for new products and digital experiences.
• Use tools such as ChatGPT, Microsoft Copilot, and Claude to accelerate content creation, research, analysis, and program execution, applying human judgment and quality checks to all outputs.
• Identify practical opportunities to apply AI, automation, and other efficiency toolsets to Community and digital customer experience processes.

Conocimientos

Community management

Digital engagement

Content creation

Analytics

AI tools usage

Educación

Bachelor's degree in Marketing, Communications, Business, Computer Science, or related

Herramientas

ChatGPT

Microsoft Copilot

Claude

Descripción del empleo

BMC Software seeks a data-driven Community & Digital Customer Experience Specialist in a Hybrid role in Mexico. You will drive community execution and support digital programs that boost engagement, adoption, and customer success across MyBMC and related portals.

You'll run platform operations, design engagement campaigns, create compelling content, and analyze metrics to guide stakeholders. Collaboration with Product, Marketing, and Customer Success is essential to scale initiatives and apply