Control-M Success Engineer: Enterprise Automation

BMC Software, Inc.; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

BMC Software, Inc. is seeking a Customer Success Specialist for Control‑M to help customers realize value from their investments.

You will combine deep technical knowledge with customer success best practices to accelerate adoption and drive outcomes across the customer lifecycle. In this hybrid role, you will collaborate with Success Managers, Sales, Support, and Services to advise on architecture, upgrades, and modernization initiatives.

Formación

• Minimum 3 years of experience with Control‑M or comparable enterprise workload automation.
• Hands‑on experience administering, supporting, implementing, or consulting on Control‑M environments, including on‑premises and/or SaaS deployments.
• Strong knowledge of Control‑M version 9.x environments, preferably 9.18–9.22 and newer releases.
• Experience with Control‑M capabilities such as APIs, Workload Change Manager (WCM), MFT, Workload Archiving, forecasting, monitoring, high availability, and enterprise scheduling.
• Practical experience performing upgrades, migrations, implementations, and supporting enterprise‑scale production environments.
• Working knowledge of Oracle, SQL Server, PostgreSQL or equivalent databases.
• Understanding of integrations across cloud platforms, DevOps toolchains, ERP apps, data platforms, automation frameworks, and enterprise ecosystems.
• Strong troubleshooting, analytical, consulting, and problem‑solving skills with the ability to translate business objectives into technical recommendations.
• Excellent communication, presentation, stakeholder management, and customer engagement skills.
• Experience with Gainsight or similar CS platforms is preferred; Control‑M certifications are a plus.
• Fluency in Spanish is required.

Responsabilidades

• Drive customer adoption and value realization throughout the customer lifecycle by executing CS motions and engagement plans.
• Develop and execute adoption plans, workshops, webinars, health reviews, and QBRs.
• Serve as a trusted technical advisor on Control‑M best practices, architecture, operations, and modernization.
• Partner with CS Managers and account teams to identify risks, accelerate outcomes, and improve customer health.
• Deliver technical advisory sessions focused on adoption, optimization, governance, automation, and business value.
• Support customers during implementations, upgrades, migrations, SaaS transitions, and transformations.
• Conduct technical reviews and adoption assessments to identify opportunities for increased utilization.
• Leverage telemetry and product usage data to drive proactive engagements and adoption actions.
• Collaborate with Product, Support, Services, and Engineering to advocate for customer needs.
• Identify growth opportunities through increased adoption of Control‑M capabilities and relay leads to Sales.

Conocimientos

Control-M

Workload automation

APIs

Gainsight

Spanish

Customer engagement

Communication

Problem solving

Herramientas

Oracle

SQL Server

PostgreSQL

Gainsight

Descripción del empleo

BMC Software, Inc. is seeking a Customer Success Specialist for Control‑M to help customers realize value from their investments.

You will combine deep technical knowledge with customer success best practices to accelerate adoption and drive outcomes across the customer lifecycle. In this hybrid role, you will collaborate with Success Managers, Sales, Support, and Services to advise on architecture, upgrades, and modernization initiatives.