Senior Manager, Client Success — Mexico (Hybrid)

Redwood Logistics LLC; Monterrey; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance policy

Health Insurance coverage

Aguinaldo Christmas bonus

Vacation time 12 days

Saving Plan

Food Coupons

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics is seeking a Senior Manager Client Success in Mexico to support our Mexico customers through daily operational duties. This senior role will own a portfolio of clients and drive strategic account plans.

You will identify opportunities for growth, lead cross-functional collaboration, ensure retention and value, and report on KPI’s, with travel up to 30% and a MX/US/CAN scope across North America and Mexico.

Formación

• Minimum of 10+ years of experience in an operational role within transportation/logistics
• Minimum of 5+ years in a customer-facing role
• Working knowledge of cross-border MX/US/CAN
• Proficiency with Transportation Management Systems
• Ability to travel up to 30% for customer meetings and training

Responsabilidades

• Actively manage and own a portfolio of clients and their strategic account plans
• Identify opportunities within the client portfolio to grow with Redwood, either through adding services or through continuous improvement
• Foster an environment of ideation and creativity to drive continuous improvement and effectiveness
• Ensure client retention by identifying and driving strategic adjustments that aim at cost reduction, profitability/productivity increase, and customer satisfaction and value enhancement
• Ensure all client activities and communication are documented in a timely fashion
• Coordinate customer expectations within Redwood teams to ensure alignment and create a unified approach to our clients
• Drive a culture of accountability and results by measuring and managing performance and deliverables
• Execute annual, monthly and weekly plans and goals to ensure alignment and on time deliverables
• Set weekly, monthly, quarterly and annual communication cadences with clients to facilitate key initiatives, performance, and account deliverables
• Develop and own internal and external account reporting including creating static TMS reports, training clients on on-demand TMS reporting, facilitating advanced analysis and reporting with the Engineering team, and leveraging Tableau reporting & dashboarding
• Conduct and facilitate regular business reviews with each client, virtually and in-person, as applicable
• Collaborate in business review presentations to include performance KPI�s, market updates, and supply chain initiatives that drive growth or continuous improvement
• Support customer implementations to ensure smooth transitions, setting expectations, reporting & visibility, and facilitating with other departments
• Efficiently and effectively resolve escalated customer issues or problems
• Perform additional duties assigned by management

Conocimientos

Transportation Management Systems

Cross-border MX/US/CAN

Client success leadership

Stakeholder communication

Data analysis

Herramientas

Tableau

Descripción del empleo

Redwood Logistics is seeking a Senior Manager Client Success in Mexico to support our Mexico customers through daily operational duties. This senior role will own a portfolio of clients and drive strategic account plans.

You will identify opportunities for growth, lead cross-functional collaboration, ensure retention and value, and report on KPI’s, with travel up to 30% and a MX/US/CAN scope across North America and Mexico.