Senior Bilingual Customer Service Lead (Toluca Hybrid)

Placements24; Toluca; Hybrid; MXN 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Professional development

Hybrid work model

Collaborative environment

Job summary

WhatJobs Direct is seeking a Senior Bilingual Customer Service Representative to deliver top-tier support in Toluca, Mexico. You will be the main contact for customers, resolving inquiries and guiding them on the company’s products and services.

The role emphasizes empathy, strong communication, and proactive problem-solving, with a mix of in-office and remote work to maintain productivity and collaboration.

Qualifications

• Fluency in Spanish and English (written and spoken).
• Excellent communication and active listening skills.
• Customer-centric, proactive problem-solving approach.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly.
• Provide accurate information on products, services, and policies.
• Resolve complaints and escalate when needed.
• Maintain detailed records of interactions and transactions.
• Collaborate with other departments to ensure seamless support.
• Assist in training new team members on CS protocols.

Skills

bilingüe Spanish/English

Education

High school diploma

College degree (optional)

Tools

CRM software

Microsoft Office

Job description

WhatJobs Direct is seeking a Senior Bilingual Customer Service Representative to deliver top-tier support in Toluca, Mexico. You will be the main contact for customers, resolving inquiries and guiding them on the company’s products and services.

The role emphasizes empathy, strong communication, and proactive problem-solving, with a mix of in-office and remote work to maintain productivity and collaboration.