Representante de Soporte al Cliente Integral

Placements24; Tlalnepantla; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Job summary

WhatJobs Direct in Tlalnepantla, Mexico seeks a Customer Support Representative to handle inquiries via phone, email, and chat, and to document resolutions in the CRM system. The role supports a hybrid work model with on-site requirements in the State of Mexico.

Ideal candidates have experience in customer service, strong Spanish communication, and a bias toward problem solving. The position emphasises customer satisfaction and collaborative team support.

Qualifications

• Experience in a customer service or support role.
• Excellent verbal and written communication in Spanish.
• Strong active listening and problem-solving abilities.
• Proficient with CRM software and standard office applications.
• Hybrid work environment: remote and in-office.
• High school diploma or equivalent.
• Customer-centric attitude and commitment to service excellence.
• Must be located in or willing to commute to Tlalnepantla, State of Mexico for on-site requirements.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate internal teams for resolution.
• Gather customer feedback and report insights to management for service improvement.
• Strive to achieve high levels of customer satisfaction on every interaction.
• Collaborate with team members to share best practices and improve overall service quality.

Skills

Communication skills

Active listening

Problem solving

CRM software

Office applications

Hybrid work adaptability

Customer-centric attitude

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is actively seeking a dedicated and versatile Customer Support Representative to join their team in Tlalnepantla, State of Mexico . This role is crucial for providing comprehensive support to our clients, addressing inquiries, resolving issues, and ensuring a consistently positive customer experience. The ideal candidate will possess excellent communication skills, a problem-solving aptitude, and a genuine desire to assist customers. This position follows a hybrid work model, offering the flexibility to work both in the office and remotely, fostering a dynamic and adaptable work environment. You will be a key point of contact, contributing significantly to customer retention and satisfaction.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate internal teams for resolution.
• Gather customer feedback and report insights to management for service improvement.
• Strive to achieve high levels of customer satisfaction on every interaction.
• Collaborate with team members to share best practices and improve overall service quality.

Requirements

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills in Spanish.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and standard office applications.
• Ability to work effectively in a hybrid environment (both remote and in-office).
• High school diploma or equivalent required.
• A customer-centric attitude and a commitment to service excellence.
• Must be located in or willing to commute to Tlalnepantla, State of Mexico for on-site requirements.

Benefits

Our client offers a competitive salary and a comprehensive benefits package for this hybrid role in Tlalnepantla, State of Mexico . Benefits include health insurance, paid time off, and opportunities for professional development and career growth. The hybrid model provides an excellent work-life balance. We foster a supportive and collaborative team environment where your contributions are recognized and valued. Join a growing company committed to delivering exceptional customer service and investing in its employees' success and well-being.