Senior Customer Service Lead - Shared Services

Cosentino Group; Toluca; On-site; MXN 223,000 - 357,000; Full time

Job summary

Stone Systems in Toluca, MX is seeking a Shared Customer Service Representative to join our expanding team at headquarters. The role focuses on coordinating customer service activities and maintaining strong client relationships in a multinational environment.

The ideal candidate has minimum 5 years of customer service experience, proficiency in English, and strong skills in MS Office. You will support order processing, KPI reporting, and staff training as part of Shared Services.

Qualifications

• Minimum 5 years of customer service experience.
• Proficient in English.
• Proficiency in Microsoft Office (Excel, Outlook).

Responsibilities

• Coordinate and control the activities of the customer service team to maintain relationships.
• Meet organizational and operational objectives.
• Assist with order processing challenges and ensure accuracy.

Skills

Time management

Customer service

Organization & planning

Written and verbal communication

Leadership

Decision making

Tools

Microsoft Office

Job description

Stone Systems in Toluca, MX is seeking a Shared Customer Service Representative to join our expanding team at headquarters. The role focuses on coordinating customer service activities and maintaining strong client relationships in a multinational environment.

The ideal candidate has minimum 5 years of customer service experience, proficiency in English, and strong skills in MS Office. You will support order processing, KPI reporting, and staff training as part of Shared Services.