Senior Account Manager

Kognivera; Xico; Presencial; MXN 1.139.000 - 2.278.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Major Medical Insurance

Hybrid work model

Descripción de la vacante

KogniVera in Mexico City is seeking a Senior Account Manager to grow strategic enterprise relationships across technology and services, collaborating with Sales, PMO, Delivery, Product, and engineering. This hybrid role emphasizes account mining, upselling, renewals, and revenue growth, with extensive Salesforce experience and direct interaction with C-level stakeholders.

The ideal candidate has 10+ years in enterprise account management, proven cross-functional leadership, and a strong grasp of

Formación

• 10+ years of experience in Account Management or related technology environments.
• Proven enterprise technology account management and revenue growth.
• Expertise with Salesforce for account management, forecasting, and pipeline.
• Experience with IT services, SaaS, cloud, and digital transformation.
• Strong project management understanding: fixed-bid engagements, SOWs, change requests.
• Proven ability to work with executive and C-level stakeholders.

Responsabilidades

• Own and grow strategic enterprise client relationships.
• Drive account mining, identifying new projects, upselling, cross-selling, renewals, and expansion opportunities.
• Build and maintain relationships with C-level and senior stakeholders.
• Manage account strategy, pipeline, forecasting, revenue growth, and account health.
• Work with Salesforce CRM to manage accounts and activity.
• Partner with PMO, Delivery, Product, Engineering, and tech teams.
• Manage client escalations, delivery risks, and recovery plans.
• Support proposals, SOWs, contract negotiations, renewals, and commercial discussions.
• Understand project delivery fundamentals: scope, timelines, budgets, dependencies, risks, changes, critical path, profitability.
• Balance client expectations with technical feasibility and delivery commitments.

Conocimientos

Enterprise sales

Account management

Salesforce

Client relationship management

Project delivery

Strategic accounts

Herramientas

Salesforce

Descripción del empleo

Senior Account Manager KogniVera Cuajimalpa de Morelos, Ciudad de México, Ciudad de México, MX

Descripción del trabajo

WE’RE HIRING | SENIOR ACCOUNT MANAGER – TECHNOLOGY & STRATEGIC ACCOUNTS Santa Fe, Mexico City Hybrid – regular client-site presence required Full-Time Contractor USD/monthly Private Major Medical Insurance Advanced Technical & Business English – MANDATORY

We are looking for a Senior Account Manager with a strong combination of enterprise account management, technology sales, account mining, project delivery, Salesforce experience, and client relationship management. This is not a traditional sales-only Account Manager role. We need someone who can grow strategic accounts while working closely with clients, Sales, Project Management, Delivery, and technical teams.

Key Responsibilities

• Own and grow strategic enterprise client relationships.
• Drive account mining, identifying new projects, upselling, cross-selling, renewals, and expansion opportunities.
• Build and maintain relationships with C-level and senior stakeholders.
• Manage account strategy, pipeline, forecasting, revenue growth, and account health.
• Work closely with Salesforce and CRM environments to manage accounts, opportunities, pipeline, forecasts, and client activity.
• Partner with Project Management, Delivery, Product, Engineering, and technical teams throughout project execution.
• Manage client escalations, delivery risks, and recovery plans.
• Support proposals, SOWs, contract negotiations, renewals, and commercial discussions.
• Understand project delivery fundamentals including scope, timelines, budgets, dependencies, risks, change requests, critical path, and project profitability.
• Balance client expectations with technical feasibility and delivery commitments.

What We’re Looking For

• 10+ years of relevant professional experience in Account Management, Strategic Accounts, Client Relationship Management, Enterprise Sales, Service Delivery, or related technology environments.
• Strong experience managing enterprise technology accounts.
• Proven success in account mining, upselling, cross-selling, renewals, and revenue expansion.
• Strong experience with Salesforce is highly important, particularly for:
• Account and opportunity management
• Pipeline management
• Sales forecasting
• Account planning
• CRM reporting and activity tracking
• Experience with IT services, Salesforce solutions, SaaS, managed services, cloud, digital transformation, eCommerce, retail technology, or enterprise software.
• Strong understanding of Project Management fundamentals, including:
• Fixed-bid engagements
• SOWs and scope management
• Change requests / scope changes
• Critical Path and project dependencies
• Risks, milestones, timelines, and budgets
• Project profitability
• Proven experience managing client escalations and complex delivery situations.
• Ability to coordinate effectively across Sales, PMO, Delivery, Finance, Product, and technical teams.
• Strong commercial and negotiation skills.
• Experience interacting with executive and C-level stakeholders.

The ideal candidate can confidently answer: How do you mine and grow an existing account? How have you used Salesforce to manage your accounts and pipeline? How do you handle a client escalation? What happens when a client requests additional scope on a fixed-bid project? What is Critical Path and how can it impact delivery? How do you manage a situation where the client expects a deadline that Delivery cannot meet? If you have a strong background combining enterprise technology sales, Salesforce, strategic account growth, project delivery, and client management , we’d love to hear from you.