Second-Shift Guadalajara Cross-Border Account Associate

Arrive Logistics; Región Centro; On-site; MXN 300,000 - 540,000; Full time

Benefits offered by this job

Monthly grocery vouchers

Medical insurance (including dental &視

Casual dress code

Office engagement events

Free coffee

Employee Assistance Program

Referral program

Job summary

Arrive Logistics seeks a detail-oriented Second-Shift Mexico Account Associate in Guadalajara to manage daily operations for existing and new client accounts. You will build loads, schedule appointments, track shipments, and provide timely updates across departments.

You will work independently and across teams to optimize performance and deliver exceptional service. The role emphasizes data accuracy, timely communication with shippers, consignees, and carriers, and proactive problem solving to

Qualifications

• Bachelor's degree in a relevant field preferred.
• 2+ years in a 3PL or supply chain environment.
• 1+ years cross-border experience.
• Ability to thrive in fast-paced, high-pressure environment while multitasking.
• Strong collaboration and cross-functional communication, both verbal and written.

Responsibilities

• Obtain pickup and delivery appointments and ensure accurate data entry for loads.
• Communicate proactively with carriers and customers for updates and scheduling.
• Resolve issues with urgency and escalate complex problems as needed.
• Monitor customer KPIs and suggest improvements and cost savings.
• Manage load board daily with data entry, tracking, and load closures.
• Maintain TMS updates and ensure timely tracking information.

Skills

Multitasking

Communication

Cross-functional teamwork

Attention to detail

Problem solving

Education

Bachelor's degree

Tools

TMS systems

Load board systems

Job description

Arrive Logistics seeks a detail-oriented Second-Shift Mexico Account Associate in Guadalajara to manage daily operations for existing and new client accounts. You will build loads, schedule appointments, track shipments, and provide timely updates across departments.

You will work independently and across teams to optimize performance and deliver exceptional service. The role emphasizes data accuracy, timely communication with shippers, consignees, and carriers, and proactive problem solving to