Salesforce Administrator (Copado)

CTC; México; On-site; MXN 420,000 - 660,000; Full time

Job summary

CTC is seeking a seasoned Salesforce Administrator to design CRM and digital solutions that maximize the Salesforce platform. This role covers administration, configuration, release management, and continuous enhancement across multiple clouds and integrations.

The ideal candidate thrives in a fast-paced, collaborative environment, takes ownership of deliverables, and ensures strong governance, data quality, security, and user experience standards for 300+ users.

Qualifications

• Bachelor’s degree in CS or related field.
• SFDC admin certs: Admin, Advanced Admin, Platform App Builder.
• 5–7+ years SFDC Admin experience handling Lightning and Sales Cloud for large user bases.
• Experience with AppExchange, data integration, security models, and governance.
• Familiarity with DevOps for Salesforce (Copado, GitHub).
• Knowledge of Data Cloud, Einstein Analytics, and AI-enabled service concepts.

Responsibilities

• Architect CRM solutions leveraging Salesforce capabilities.
• Manage releases and sandbox environments; plan refreshes and data seeding.
• Lead deployments using Copado and GitHub workflows.
• Oversee configurations, integrations, and issue resolution.
• Build standard and ad hoc reports and dashboards.
• Ensure data security models and governance.
• Own sprint stories; remove blockers and drive tasks to completion.
• Maintain transparency in stand-ups and progress toward deliverables.

Skills

Salesforce Administration

Sales Cloud Lightning

Data quality and security

Governance and reporting

Stakeholder collaboration

Education

Bachelor’s degree in Computer Science or related field

Salesforce Certified Administrator

Advanced Administrator

Platform App Builder

Data Cloud Consultant (certified, preferred)

Tools

Copado

GitHub workflows

OwnBackup (Salesforce Own)

DocuSign CLM

JIRA

Data Loader / Dataloader.io

Change Sets

Salesforce Inspector

Job description

We are seeking a seasoned Salesforce Administrator to design CRM and digital solutions that maximize the Salesforce platform. This role is responsible for administration, configuration, release management, and continuous enhancement of our Salesforce ecosystem across multiple clouds and integrations. The ideal candidate thrives in a fast‑paced, collaborative environment, takes ownership of deliverables, and ensures strong governance, data quality, security, and user experience standards.

Key Responsibilities

• Architect CRM solutions leveraging the full capabilities of Salesforce.
• Stay current with Salesforce seasonal releases; evaluate, recommend, and implement new features.
• Manage sandbox environments including refresh planning, data seeding, and reconfiguration.
• Lead release and deployment activities using Copado and GitHub workflows, following Salesforce DevOps best practices.
• Oversee operational aspects of Salesforce with focus on configuration, deployments, data integration, and issue resolution.
• Build and maintain standard and ad hoc reports and dashboards.
• Ensure proper security models for data access.
• Take ownership of sprint stories, aggressively remove blockers (Slack, email, Zoom), and drive tasks to completion.
• Demonstrate accountability and visibility in stand‑ups, ensuring progress toward deliverables.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 5–7+ years of Salesforce Administration experience supporting Sales Cloud on Lightning for 300+ users.
• Salesforce Certified Administrator, Advanced Administrator, and Platform App Builder.
• Certified Salesforce Data Cloud Consultant & Agentforce Specialist highly preferred.
• Experience with AppExchange products, flows, validation rules, triggers, page layouts, record types, formula fields, and report types.
• Experience with environment maintenance, sandbox management, confidential data handling, and integration configurations.
• Knowledge of Data Cloud (Data 360) and Einstein Analytics/CRM Analytics.
• Understanding of Agentforce 360 concepts and readiness for AI‑enabled service and automation.
• Experience with JIRA, GitHub, Salesforce Own (formerly OwnBackup) for backup and recovery, and DocuSign CLM.
• Familiarity with DevOps & Data Tools: Salesforce Inspector, Data Loader, Dataloader.io, Change Sets.

Personal Attributes

• Excellent verbal and written communication skills.
• Strong sense of ownership, accountability, and urgency in driving deliverables to the finish line.
• Team player who values collaboration and input from peers.
• Outcome‑oriented and delivery‑focused.
• Ability to identify and resolve complex issues quickly.
• Initiative, resourcefulness, innovation, and dependability.
• Flexible and responsive to last‑minute changes.
• Attention to detail and ability to work independently beyond directive.