1805 Salesforce Administrator

Softgic S.; Región Centro; Presencial; MXN 400.000 - 700.000; Jornada completa

Descripción de la vacante

Softgic S. in Guadalajara, Mexico, is seeking a Salesforce Administrator Specialist with hands-on experience in Salesforce administration and CPQ to join our fast-growing SaaS team.

This role will focus on optimizing the Salesforce platform, providing end-user support, automating business processes with Flow, and collaborating with Sales, Marketing, Service, and Finance to improve efficiency. If you enjoy solving complex problems, analyzing business processes, and driving continuous improvements

Formación

• 2+ years of hands-on experience administering Salesforce.
• At least 1 year of full-time experience working with Salesforce CPQ.
• Experience with Salesforce Service Cloud.
• Experience with Salesforce Experience Cloud (Communities).
• Experience configuring automations using Salesforce Flow.
• Knowledge of DocuSign and Conga.
• Experience gathering requirements and performing functional analysis.
• Strong ability to create and manage Salesforce reports and dashboards.
• Experience delivering end-user training and ongoing Salesforce support.
• Solid data management, cleansing, and integrity practices.
• Excellent analytical and troubleshooting skills.
• Proficiency with Microsoft Teams and Excel.
• Advanced English proficiency.

Responsabilidades

• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Communities.
• Provide daily end-user support, troubleshoot issues, and deliver user training to maximize adoption.
• Gather and analyze business requirements, translating them into Salesforce solutions.
• Configure and optimize business processes using Salesforce Flow.
• Manage and enhance Salesforce CPQ including products, quotes, contracts, orders, and pricing rules.
• Develop and maintain reports, dashboards, and KPIs for decision-making.
• Ensure data quality via imports, cleansing, deduplication, and ongoing maintenance.
• Document system configurations and business processes.
• Collaborate with cross-functional teams to implement enhancements and integrations.
• Stay current with Salesforce best practices and new features to drive improvements.

Conocimientos

Salesforce Admin

Salesforce CPQ

Sales Cloud

Service Cloud

Experience Cloud

Salesforce Flow

DocuSign

Conga

Data Management

Data Cleansing

End-user Training

Excel

Teams

English

Herramientas

DocuSign

Conga

Descripción del empleo

Guadalajara, Mexico

We are looking for aSalesforce Administrator Specialistwith experience in Salesforce administration and Salesforce CPQ to join a fast-growing SaaS company. This role will be responsible for optimizing the Salesforce platform, providing end-user support, automating business processes, and collaborating closely with Sales, Marketing, Service, and Finance teams to improve overall business efficiency.

If you enjoy solving complex problems, analyzing business processes, and driving continuous improvements within the Salesforce ecosystem, this is the opportunity for you.

Responsibilities

• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Experience Cloud (Communities).
• Provide daily end-user support, troubleshoot system issues, and deliver user training to maximize platform adoption.
• Gather and analyze business requirements, translating them into effective Salesforce solutions.
• Configure, automate, and optimize business processes using Salesforce Flow.
• Manage and enhance Salesforce CPQ, including products, quotes, contracts, orders, pricing rules, and related configurations.
• Develop and maintain reports, dashboards, and KPIs to support business decision-making.
• Ensure data quality through data imports, cleansing, deduplication, and ongoing maintenance.
• Document system configurations, customizations, and business processes.
• Collaborate with cross-functional teams to implement system enhancements and integrations with third-party applications.
• Stay current with Salesforce best practices, new features, and platform enhancements to drive continuous improvement.

Requirements

Required Qualifications

• 2+ years of hands-on experience administering Salesforce.
• At least 1 year of full-time experience working with Salesforce CPQ.
• Salesforce Service Cloud
• Salesforce Experience Cloud (Communities)
• Experience configuring and optimizing automations using Salesforce Flow.
• Working knowledge of applications such as DocuSign and Conga.
• Experience gathering business requirements and performing functional analysis.
• Strong experience creating and managing Salesforce reports, dashboards, and data visualizations.
• Experience delivering end-user training and providing ongoing Salesforce support.
• Solid understanding of data management, data cleansing, and data integrity best practices.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Proficiency with Microsoft Teams and Microsoft Excel.
• Advanced English proficiency (required).