Senior Salesforce Consultant

KION Group; Guadalupe; On-site; MXN 350,000 - 520,000; Full time

Job summary

KION Group in Mexico is seeking a Salesforce Support Specialist responsible for second-level and advanced support, including automation, SAP integration, validation, configuration, and APEX/Lightning coding.

You will mentor junior team members, collaborate with global IT and business partners, analyze root causes, and drive improvements across the Salesforce landscape while staying current with new Salesforce features.

Qualifications

• University degree in Computer Science, Information Systems, or related field.
• Salesforce Administrator certification is required; advanced certifications are preferred.
• Minimum 3 years of Salesforce support and development experience with automation and integration.
• Strong mentoring, interpersonal and communication skills; multinational teamwork a plus.
• Fluent in English; ITIL and Scrum knowledge is beneficial.

Responsibilities

• Take ownership of Salesforce support items, providing second-level and advanced support for automation, SAP integration, validation, configuration, and coding (APEX, LWC).
• Mentor team members and support onboarding and skills development for junior colleagues.
• Collaborate with international partners to define and deliver scalable Salesforce solutions.
• Perform root cause analysis, identify trends, and implement process or technical improvements.
• Design and maintain robust data models and document Salesforce processes.
• Stay up-to-date with Salesforce features and industry best practices, advocating stack improvements.

Skills

Salesforce

Automation

System integration

APEX

Lightning Web Components

Mentoring

Communication

Multinational team experience

Education

Bachelor's degree in Computer Science or related field

Tools

APEX

Lightning Web Components

Salesforce Administrator certification

Job description

We offer:

Responsibilities:

• Take ownership of Salesforce support items, providing second-level and advanced support for issues involving automation, integration with SAP and other systems, validation, configuration, and custom coding (APEX, Lightning Web Components).
• Act as a technical mentor for other members of the team, supporting onboarding and continuous skills development for junior colleagues.
• Collaborate with international business and IT partners, architects, and global team members to define and deliver scalable, sustainable Salesforce solutions.
• Perform root cause analysis, identify trends, and implement process optimizations or technical improvements for recurring issues.
• Help design and maintain robust data models and oversee process documentation within the Salesforce landscape.
• Stay up-to-date with new Salesforce features and industry best practices, advocating for improvements to our global technology stack.

Tasks and Qualifications:

Responsibilities:

• Take ownership of Salesforce support items, providing second-level and advanced support for issues involving automation, integration with SAP and other systems, validation, configuration, and custom coding (APEX, Lightning Web Components).
• Act as a technical mentor for other members of the team, supporting onboarding and continuous skills development for junior colleagues.
• Collaborate with international business and IT partners, architects, and global team members to define and deliver scalable, sustainable Salesforce solutions.
• Perform root cause analysis, identify trends, and implement process optimizations or technical improvements for recurring issues.
• Help design and maintain robust data models and oversee process documentation within the Salesforce landscape.
• Stay up-to-date with new Salesforce features and industry best practices, advocating for improvements to our global technology stack.

Requirements:

• University degree in Computer Science, Business Informatics, Information Systems, Digital Media, or comparable field.
• Salesforce Administrator certification required; advanced certifications (e.g., Platform Developer, Architect) highly preferred.
• Minimum 3 years of experience supporting and developing in Salesforce, with proven skills in automation, validation, configuration, integration, and hands-on coding (APEX, Lightning Components).
• Strong mentoring, interpersonal, and communication abilities; experience in a multinational team is a plus.
• Excellent problem-solving and analytical skills, with a strong customer service mindset.
• Fluent in English (spoken and written).
• Familiarity with IT Service Management (ITIL) and agile project methods (Scrum) is beneficial.

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