HVAC Commercial Sales Support & Bids Coordinator

UNAVAILABLE; Saltillo; On-site; MXN 180,000 - 240,000; Full time

Job summary

Lennox International en Saltillo busca un Especialista de Soporte de Ventas Comerciales para apoyar al equipo de ventas regional y garantizar una experiencia de cliente excelente. Colaborarás estrechamente con los Managers de Territorio para respaldar cotizaciones, pedidos y avances en los proyectos.

Se requiere experiencia en ventas/atención al cliente en entornos dinámicos, con atención al detalle, y habilidades para leer planos y usar Office y CRM.

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and experience.
• Strong English communication skills, both written and verbal.
• At least 1 year of related experience in sales support, customer service, operations, or a similar fast-paced environment.
• Ability to read blueprints
• Customer-first mindset with ability to build trust.
• Proficiency with Microsoft Office and CRM tools.

Responsibilities

• Create and manage daily customer quotations with a high level of accuracy and responsiveness.
• Support plan-and-spec opportunities by coordinating with house accounts and helping move bids through the sales process.
• Enter and maintain orders while helping manage the delivery process to ensure customers receive timely, accurate support.
• Own and maintain the weekly bid schedule, helping the team stay organized and on deadline.
• Prioritize projects and communicate bid timelines clearly while coordinating responsibilities and priorities with Commercial Territory Managers.
• Manage quote follow-up activities, including weekly open quote reporting, CRM updates, and coordination with third-party vendors.
• Assist with credit and collection activities by partnering across teams to resolve issues and support smooth order processing.
• Help manage the order credit approval process to minimize delays and reduce past-due orders.
• Prepare and manage submittals and orders accurately, helping reduce manual overrides and improve order quality.
• Coordinate quotes and orders within established guidelines while supporting strong execution across the district.

Skills

English communication

Read blueprints

CRM tools

Microsoft Office

Customer service

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Lennox International en Saltillo busca un Especialista de Soporte de Ventas Comerciales para apoyar al equipo de ventas regional y garantizar una experiencia de cliente excelente. Colaborarás estrechamente con los Managers de Territorio para respaldar cotizaciones, pedidos y avances en los proyectos.

Se requiere experiencia en ventas/atención al cliente en entornos dinámicos, con atención al detalle, y habilidades para leer planos y usar Office y CRM.