Sales Support Specialist

ALLNEX; Región Centro; On-site; MXN 180,000 - 290,000; Full time

Job summary

ALLNEX in Guadalajara, MX is seeking a Customer Service Representative to manage customer orders and support the end-to-end order fulfillment process. You will act as a key link between customers and internal functions to ensure accurate documentation and timely shipments.

Responsibilities include coordinating with Sales, Supply Chain, Logistics, warehouses, carriers, Credit, and PSRA to resolve delivery issues and maintain high customer satisfaction.

Qualifications

• Experience in Customer Service is preferred; basic understanding of Supply Chain, logistics, order fulfillment, inventory management, and transportation processes.
• Strong customer focus; good knowledge of standard office software.
• Resourceful, with initiative and ability to manage priorities in a dynamic operational environment.

Responsibilities

• Takes care of customers and their orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligned with customer needs.
• Receives customer orders (email, customer portal, EDI, phone) and enters them into the ERP system (SAP / customer portal).
• Follows up on customer orders and negotiates order details with customers (delivery dates, quantities, partial deliveries).
• Manages customer complaints, identifying and implementing solutions when related to Customer Service.
• Ensures timely communication, shipment, and documentation with Sales/BU, order fulfillment teams, Credit, and PSRA.
• Coordinates effectively with all areas of the Supply Chain and stakeholders.

Skills

Customer Service

Supply Chain

Logistics

Order Fulfillment

Inventory Management

Transportation

Tools

SAP

ERP system

MS Office

Job description

Location:

Guadalajara, MX

Category: Global Business Service Jobs

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

The Customer Service Representative is responsible for managing customer orders and supporting the end-to-end order fulfillment process, from order entry through delivery. Acting as a key link between customers and internal functions, the role coordinates with Sales, Supply Chain, Logistics, warehouses, carriers, Credit, and PSRA to ensure timely shipments, accurate documentation, and effective resolution of delivery and service-related issues. By maintaining strong communication with both internal and external stakeholders, the position helps drive supply chain continuity, operational excellence, and a high level of customer satisfaction.

Responsibilities

• Takes care of customers and their orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligned with customer needs.
• Receives customer orders (email, customer portal, EDI, phone) and enters them into the respective ERP system (SAP / customer portal).
• Follows up on customer orders and independently negotiates order details with customers (delivery dates, quantities, partial deliveries).
• Manages customer complaints, identifying and implementing solutions when they are related to Customer Service.
• Ensures timely communication, shipment, and documentation through assertive and collaborative interaction with Sales/BU, order fulfillment teams, Credit, and PSRA.
• Coordinates effectively with all areas of the Supply Chain, as well as internal and external stakeholders.

Required skills and experience

• Experience in Customer Service is preferred; candidates should have a basic understanding of Supply Chain, logistics, order fulfillment, inventory management, and transportation processes.
• Strong customer focus.Good knowledge of standard office software.
• Resourceful, with a strong sense of initiative and the ability to manage priorities in a dynamic operational environment.

Advanced English communication skills (written and spoken) are required, as the role interacts regularly with customers and stakeholders across the United States and operates within a global business environment.

We offer

We are proud to offeran international working experiencewith a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity

allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact! Check out our careers page for available opportunities. We look forward to hearing from you.