Customer Care Representative

Hempel A/S; Monterrey; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Christmas bonus

Medical Insurance (private)

Life Insurance

Annual Bonus

Pantry Card

Saving fund

Retirement Plan options

Job summary

Hempel is a global coatings company seeking a Customer Care Representative in Monterrey, Mexico. The role is onsite with hybrid option after training, reporting to the Customer Care Manager, and focused on delivering excellent service to customers across borders.

You will manage inquiries, orders, logistical updates, and data integrity while collaborating with Sales, Finance, and Logistics to meet KPIs and ensure compliance. English fluency is essential for daily duties.

Qualifications

• Proficient in both written and spoken English is required for this role.

Responsibilities

• Handle large customer inquiries including quotations, order placement, tracking, delivery status updates, product information and more.

Skills

Customer care

English proficiency

Communication

Problem solving

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

ERP software (Microsoft)

Job description

Job title: Customer Care Representative

Location: Monterrey, Mexico
Schedule: Onsite/Hybrid(after training you will have the opportunity to work from home 2days a week)

Reports to: Customer Care Manager

*IMPORTANT - Only applicationssubmittedin English will be considered, as this role requiresproficiencyin English.

*IMPORTANTE - Solo se considerarán las solicitudes enviadas enInglés, ya que este puesto requiere dominio delInglés.

Hempel , founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings,infrastructureand other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency.Throughour brands Hempel,Neogard, Crown Paints,Wattyland Farrow & Ball, weprovide solutions forthe Marine, Energy, Infrastructure and Decorative industries.

JobSummary: Hempel is looking for a committed Customer Service Representative to join our team! As part of a global leader in protective coatings, you will play a key role in delivering exceptional service to our customers, ensuring their needs are met with efficiency and professionalism. If you are passionate about customer care and looking for an opportunity to contribute to a dynamic, international organization, we would love to hear from you

EssentialResponsibilities :

• Managing large customer inquiries including quotations, order placement, tracking, delivery status updates, productinformationand more.

• Addressing customer complaints promptly and efficiently.

• End to endcross-border sales order management in the ERP system including facilitation of on-time delivery, product substitutions, and invoicing.

• End-to-end return order management.

• Outbound and inbound customer communication.

• Support and /or drive resolution of non-technical customer complaints.

• Support customer data management.

• Ensure the upholding of local and global compliance rules when handling orders.

• Aligned with the annual Customer Care KPIs established by the department manager.

• Internal customer care locally and globally.

• Collaborating with departments including Sales, Commercial Excellence, Finance, Technical Services, and Logistics.

Minimum Qualifications:

• Proficient in both written and spoken English isrequiredfor this role

• 2+ years proven experience in a customer care role, preferably within an order-to-cash environment

• Bachelor’s degree in a relevant field or equivalent experience

• Experience in working with standard operating procedures

• Proficient with standard MS Office programs

• Proficient in using ERP software (Microsoft preferred)

• Strong problem-solving and decision-making abilities

What is in it for you?

• Christmas bonus: 13-month payment,30 days

• Medical Insurance (private) by employee and direct family

• Life Insurance

• Annual Bonus

• Pantry Card

• Saving fund

• Orienta PAE

• Optional Retirement Plan, with company contribution

Applicants must be legally authorized to work inMexico. Direct applicants only; we are not engaging with outside recruitment agencies.

Application due

2026-10-15

Seniority Level

Associate

Job Functions

Administrative, Customer Service, Other

Industry

Chemicals

At Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We're on a mission to double our impact. To succeed, we need bright minds and team players.Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.