Sales Ops Specialist: Customer & Order Excellence

Kruger Family Industries; Lerma de Villada; Presencial; MXN 167.000 - 290.000; Jornada completa

Descripción de la vacante

Kruger Family Industries, the North America leader in heavy gauge thermoformed plastics, is seeking a Customer Service and Sales Support professional in Mexico. The role focuses on aiding sales, maintaining customer relations, handling orders and quotes, and ensuring timely production and shipment.

English fluency is required, and travel to the United States may be necessary. Responsibilities include preparing quotations, updating records, coordinating internal shipments, and resolving customer

Formación

• Two years college/technical school or 1–2 years related experience.
• Proficiency with Word and Excel.
• Experience with ERP and CRM systems.
• Fluency in English.
• Travel to the United States approval needed.

Responsabilidades

• Engages with customers regarding new and existing purchase orders or quotes, documenting changes.
• Prepares product quotations; enters and acknowledges orders; maintains due dates and shipping information.
• Coordinates shipments with internal departments (scheduling, production, warehouse, finance).
• Documents and resolves customer issues and complaints related to orders, warranties, freight, credits, and invoices.

Conocimientos

Customer service

ERP systems

CRM systems

Microsoft Word

Microsoft Excel

Educación

Two years college/technical school

Herramientas

ERP systems

CRM systems

Microsoft Word

Microsoft Excel

Descripción del empleo

Kruger Family Industries, the North America leader in heavy gauge thermoformed plastics, is seeking a Customer Service and Sales Support professional in Mexico. The role focuses on aiding sales, maintaining customer relations, handling orders and quotes, and ensuring timely production and shipment.

English fluency is required, and travel to the United States may be necessary. Responsibilities include preparing quotations, updating records, coordinating internal shipments, and resolving customer