Sales Operations Supervisor – Lead Event & Membership Campaigns

Redial BPO; Mexicali; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site clinic

IMSS & Infonavit

Caja de Ahorro

Descripción de la vacante

Redial BPO is seeking a Supervisor to oversee day-to-day management of a sales/appointment setters team for party events. The role focuses on achieving campaign performance, client satisfaction, and operational excellence in an on-site setting.

Responsibilities include driving overall performance, analyzing metrics, and guiding QA, training, and onboarding initiatives while maintaining strong client communication and reporting as needed. Availability for schedule is required.

Formación

• 2+ years in call center operations (sales or appointment setting required).
• 1-2+ years of experience in leadership.
• Strong leadership and organizational skills.
• Proven people management and communication skills.
• Schedule: Availability required.

Responsabilidades

• Oversee day-to-day management of a group of sales/appointment setters.
• Drive campaign performance and delivery to meet client expectations.
• Analyze campaign metrics, trends, and forecasting.
• Develop and execute performance improvement strategies.
• Conduct QA, training, and onboarding as needed.
• Manage client communication and reporting where applicable.
• Ensure KPIs, SLAs, and goals are met.
• Support hiring and training initiatives.
• Identify process improvements and operational efficiencies.
• Manage escalations and ensure issue resolution.
• Provide strong leadership and maintain professionalism with clients.

Conocimientos

Leadership

Call center operations

Forecasting

Client communication

Team management

Descripción del empleo

Redial BPO is seeking a Supervisor to oversee day-to-day management of a sales/appointment setters team for party events. The role focuses on achieving campaign performance, client satisfaction, and operational excellence in an on-site setting.

Responsibilities include driving overall performance, analyzing metrics, and guiding QA, training, and onboarding initiatives while maintaining strong client communication and reporting as needed. Availability for schedule is required.