Sales Operations Lead - Call Center (On-site)

Company; Mexicali; Presencial; MXN 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development environment

On-site clinic access

Law benefits (IMSS, Infonavit, Fonacot, Caja de Ahorro)

Descripción de la vacante

Company is seeking an Operations Supervisor for their Call Center in Mexicali. This role involves overseeing day-to-day activities of sales and appointment setters, ensuring high performance and adherence to client expectations.

Ideal candidates will have 2+ years in call center operations, with proven leadership and organizational skills. The position offers a dynamic work environment and various benefits, including wellness support and legal advantages from day one.

Formación

• 2+ years in call center operations (sales or appointment setting required).
• 1-2+ years of leadership experience.
• Strong leadership and organizational skills.

Responsabilidades

• Oversee day-to-day management of appointment setters.
• Drive campaign performance and client expectations.
• Manage escalations and issue resolution.

Conocimientos

Leadership

Client-facing professionalism

KPI Management

Performance analysis

Process improvement

Team management

Descripción del empleo

Company is seeking an Operations Supervisor for their Call Center in Mexicali. This role involves overseeing day-to-day activities of sales and appointment setters, ensuring high performance and adherence to client expectations.

Ideal candidates will have 2+ years in call center operations, with proven leadership and organizational skills. The position offers a dynamic work environment and various benefits, including wellness support and legal advantages from day one.