Sales Operations Supervisor

Redial BPO; Mexicali; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site clinic

IMSS & Infonavit

Caja de Ahorro

Descripción de la vacante

Redial BPO is seeking a Supervisor to oversee day-to-day management of a sales/appointment setters team for party events. The role focuses on achieving campaign performance, client satisfaction, and operational excellence in an on-site setting.

Responsibilities include driving overall performance, analyzing metrics, and guiding QA, training, and onboarding initiatives while maintaining strong client communication and reporting as needed. Availability for schedule is required.

Formación

• 2+ years in call center operations (sales or appointment setting required).
• 1-2+ years of experience in leadership.
• Strong leadership and organizational skills.
• Proven people management and communication skills.
• Schedule: Availability required.

Responsabilidades

• Oversee day-to-day management of a group of sales/appointment setters.
• Drive campaign performance and delivery to meet client expectations.
• Analyze campaign metrics, trends, and forecasting.
• Develop and execute performance improvement strategies.
• Conduct QA, training, and onboarding as needed.
• Manage client communication and reporting where applicable.
• Ensure KPIs, SLAs, and goals are met.
• Support hiring and training initiatives.
• Identify process improvements and operational efficiencies.
• Manage escalations and ensure issue resolution.
• Provide strong leadership and maintain professionalism with clients.

Conocimientos

Leadership

Call center operations

Forecasting

Client communication

Team management

Descripción del empleo

Campaign: Sales/Appointment Scheduling for party events!

Location: On-site.

Role Overview

The Supervisor oversees day-to-day management of a group of sales/appointment setters, ensuring overall campaign performance, client expectations, and operational excellence are achieved.

Responsibilities

• Event & Group Sales: Selling party and corporate events, and group outings.
• Membership Sales: Promotion and closing of recurring membership packages.
• Drive overall campaign performance and delivery
• Analyze campaign metrics, trends, and forecasting
• Develop and execute performance improvement strategies
• Conduct calibration sessions (QA, training, ops)
• Manage client communication and reporting (if applicable)
• Ensure compliance with KPIs, SLAs, and campaign goals
• Support hiring, onboarding, and training initiatives
• Identify process improvements and operational efficiencies
• Manage escalations and ensure issue resolution
• Strong leadership across the team
• Strong professionalism in client-facing environments

Operations Management

• Experience managing KPIs, SLAs, and performance dashboards
• Strong planning, forecasting, and resource allocation skills
• Ability to present performance insights

Qualifications

• 2+ years in call center operations (sales or appointment setting required)
• 1-2+ years of experience in leadership.
• Strong leadership and organizational skills.
• Proven people management and communication skills.
• Schedule: Availability required

What We Offer

• Growth: A great work environment that fosters professional development.
• Wellness: On-site clinic access.
• Security: Law benefits from day one (IMSS, Infonavit, Fonacot, Caja de Ahorro).

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.