Strategic Call Center Operations Leader

Redial BPO; Mexicali; Presencial; MXN 446.400 - 669.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Professional career path

Great work environment

Law benefits: IMSS, Infonavit, Fonacot, Caja de Ahorro

Descripción de la vacante

Redial BPO is seeking an Operations Manager for their call center in Mexicali. The role involves managing operational human resources, ensuring compliance with security protocols, and driving performance improvements through effective leadership and analytics.

The ideal candidate will have a Bachelor's degree in business administration, at least 2-3 years of relevant managerial experience, and strong skills in leadership, analytical problem-solving, and call center software.

Join a supportive team with competitive salaries and professional growth opportunities!

Formación

• Bachelor’s degree in business administration, Communications, or a related field.
• 2–3 years in a managerial or leadership role within a call center.
• Proven success in managing large teams and driving performance improvements.

Responsabilidades

• Measure operational results and calculate weekly productivity incentives.
• Evaluate productivity reports and operational rankings.
• Present results to the client and top management.
• Monitor strategies and action plans based on results and stipulated goals.

Conocimientos

Leadership and people management

Analytical and problem-solving skills

Call center software proficiency

Understanding of call center metrics

Organizational and multitasking skills

Communication and interpersonal skills

Budget management

Educación

Bachelor’s degree in business administration or related field

Master’s degree a plus

Herramientas

CRM platforms

WFM tools

Performance dashboards

Descripción del empleo

Redial BPO is seeking an Operations Manager for their call center in Mexicali. The role involves managing operational human resources, ensuring compliance with security protocols, and driving performance improvements through effective leadership and analytics.

The ideal candidate will have a Bachelor's degree in business administration, at least 2-3 years of relevant managerial experience, and strong skills in leadership, analytical problem-solving, and call center software.

Join a supportive team with competitive salaries and professional growth opportunities!