Client Experience Lead — Call Center

Redial BPO; Mexicali; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Career growth opportunities

Collaborative work environment

Award-winning company

Descripción de la vacante

Redial BPO is seeking a Client Experience Executive for our call center in Mexicali. This role serves as the primary point of contact for clients, ensuring timely communication and coordinating with operations to improve service delivery and overall client satisfaction.

Responsibilities include managing relationships, coordinating with internal teams, and reporting on client performance. A business-focused degree is preferred, with 2–3+ years in client-facing roles and 6 months in a Call Center

Formación

• 2-3+ years in a client-facing role, preferably in a BPO or call center.
• Experience as a Call Center Operations Manager (6 months).

Responsabilidades

• Client Relationship Management: Build and maintain strong, long-term client relationships; act as the main point of contact for inquiries, concerns, and feedback.
• Operational Coordination: Communicate client agreements to internal teams; coordinate action plans to improve service delivery.
• Communication & Reporting: Provide timely information to clients and stakeholders; prepare reports on client performance and satisfaction.
• Problem Solving: Proactively identify and resolve client issues, escalate complex matters when needed.
• Process Improvement: Collaborate with Operations, QA, Training to enhance customer experience and streamline processes.

Conocimientos

Excellent communication

Negotiation skills

Problem solving

Analytical skills

MS Office & CRM

Educación

Business Administration degree

Herramientas

CRM software

MS Office Suite

Descripción del empleo

Redial BPO is seeking a Client Experience Executive for our call center in Mexicali. This role serves as the primary point of contact for clients, ensuring timely communication and coordinating with operations to improve service delivery and overall client satisfaction.

Responsibilities include managing relationships, coordinating with internal teams, and reporting on client performance. A business-focused degree is preferred, with 2–3+ years in client-facing roles and 6 months in a Call Center