Sales Operations Supervisor

Redial BPO; Mexicali; Presencial; MXN 260.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

On-site clinic access

Social security benefits (IMSS, etc.)

Descripción de la vacante

Redial BPO is hiring a Supervisor to lead a team of sales/appointment setters for events and memberships. The role focuses on day-to-day team management, ensuring delivery against targets, and maintaining client satisfaction in a fast-paced on-site setting.

The candidate will drive performance, analyze trends, and implement improvement strategies while coordinating training and reporting. Availability and strong leadership are essential for success.

Formación

• 2+ years in call center operations (sales or appointment setting required).
• 1-2+ years of leadership experience.
• Strong leadership and organizational skills.
• Proven people management and communication skills.
• Schedule: Availability required.

Responsabilidades

• Oversee day-to-day management of a group of sales/appointment setters.
• Ensure campaign performance, client expectations, and operational excellence.
• Drive campaign performance and delivery; analyze metrics and forecasts.
• Develop and execute performance improvement strategies.
• Conduct QA, training, and calibration sessions.
• Manage client communication and reporting; ensure KPI and SLA adherence.
• Support hiring, onboarding, and training initiatives.

Conocimientos

Leadership

Call center operations

Performance management

Client communication

Forecasting

Descripción del empleo

Campaign: Sales/Appointment Scheduling for party events!

Location: On-site.

Role Overview

The Supervisor oversees day-to-day management of a group of sales/appointment setters, ensuring overall campaign performance, client expectations, and operational excellence are achieved.

Responsibilities

• Event & Group Sales: Selling party and corporate events, and group outings.
• Membership Sales: Promotion and closing of recurring membership packages.
• Drive overall campaign performance and delivery
• Analyze campaign metrics, trends, and forecasting
• Develop and execute performance improvement strategies
• Conduct calibration sessions (QA, training, ops)
• Manage client communication and reporting (if applicable)
• Ensure compliance with KPIs, SLAs, and campaign goals
• Support hiring, onboarding, and training initiatives
• Identify process improvements and operational efficiencies
• Manage escalations and ensure issue resolutionStrong leadership across the team
• Strong professionalism in client-facing environments

Operations Management

• Experience managing KPIs, SLAs, and performance dashboards
• Strong planning, forecasting, and resource allocation skills
• Ability to present performance insights

Qualifications

• 2+ years in call center operations (sales or appointment setting required)
• 1-2+ years of experience in leadership.
• Strong leadership and organizational skills.
• Proven people management and communication skills.
• Schedule: Availability required

What We Offer

• Growth: A great work environment that fosters professional development.
• Wellness: On-site clinic access.
• Security: Law benefits from day one (IMSS, Infonavit, Fonacot, Caja de Ahorro).

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.