Sales Campaign Ops Lead – Events & Membership

Redial BPO; Mexicali; Presencial; MXN 260.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

On-site clinic access

Social security benefits (IMSS, etc.)

Descripción de la vacante

Redial BPO is hiring a Supervisor to lead a team of sales/appointment setters for events and memberships. The role focuses on day-to-day team management, ensuring delivery against targets, and maintaining client satisfaction in a fast-paced on-site setting.

The candidate will drive performance, analyze trends, and implement improvement strategies while coordinating training and reporting. Availability and strong leadership are essential for success.

Formación

• 2+ years in call center operations (sales or appointment setting required).
• 1-2+ years of leadership experience.
• Strong leadership and organizational skills.
• Proven people management and communication skills.
• Schedule: Availability required.

Responsabilidades

• Oversee day-to-day management of a group of sales/appointment setters.
• Ensure campaign performance, client expectations, and operational excellence.
• Drive campaign performance and delivery; analyze metrics and forecasts.
• Develop and execute performance improvement strategies.
• Conduct QA, training, and calibration sessions.
• Manage client communication and reporting; ensure KPI and SLA adherence.
• Support hiring, onboarding, and training initiatives.

Conocimientos

Leadership

Call center operations

Performance management

Client communication

Forecasting

Descripción del empleo

Redial BPO is hiring a Supervisor to lead a team of sales/appointment setters for events and memberships. The role focuses on day-to-day team management, ensuring delivery against targets, and maintaining client satisfaction in a fast-paced on-site setting.

The candidate will drive performance, analyze trends, and implement improvement strategies while coordinating training and reporting. Availability and strong leadership are essential for success.