Sales Associate: Fashion & Customer Experience

American Eagle Outfitters Inc.; Cuauhtémoc; On-site; MXN 120,000 - 180,000; Full time

Job summary

American Eagle Outfitters Inc. is seeking a Sales Associate in Chihuahua to generate sales by delivering an exceptional shopping experience.

You will stay knowledgeable about AE loyalty programs, assist customers with product knowledge, and help maintain a neat, organized store environment while meeting daily sales goals. The role requires strong communication, collaboration, and a flexible schedule that may include evenings, weekends, and holidays.

Qualifications

• Previous retail experience preferred.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

Responsibilities

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Skills

Retail experience

Customer service

Communication

Teamwork

Flexibility

Technology literacy

Job description

American Eagle Outfitters Inc. is seeking a Sales Associate in Chihuahua to generate sales by delivering an exceptional shopping experience.

You will stay knowledgeable about AE loyalty programs, assist customers with product knowledge, and help maintain a neat, organized store environment while meeting daily sales goals. The role requires strong communication, collaboration, and a flexible schedule that may include evenings, weekends, and holidays.