SaaS Contract Ops Lead: Renewals & Deal Enablement

Hootsuite Inc.; Ciudad de México; Hybrid; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Hootsuite Inc. is seeking a Contract Operations Strategist based in Mexico City to advise on contract best practices and support deal execution. You will collaborate with New Business and Expansion teams, Legal, Finance, and Product Marketing to ensure accurate structuring and renewal management.

The role emphasizes compliance, revenue recognition, and CRM data integrity, with day-to-day collaboration across departments to meet SLAs and drive renewal success.

Qualifications

• 5-8 years in a Sales Operations role including direct experience of sales order processing, software contracts and renewals, invoicing, and revenue recognition policies for SaaS.
• Knowledge of internal departments (Legal, Finance, Partner Operations, Product Marketing).
• Experience with quote-to-cash processes and CRM/financial systems.
• Customer-focused and proactive problem-solver with clear communication.
• Ability to align multiple stakeholders to capture contractual requirements.

Responsibilities

• Advise sales reps and sales managers on contract best practices across multiple teams (Legal, Finance, Product Marketing, etc.).
• Support New Business and Customer & Expansion teams as the subject matter expert on contracts.
• Assist in renewals and changes to renewal amounts and product mix across accounts.
• Capture contractual requirements across departments for complex deals.
• Monitor a work queue and ensure SLA targets for requests from sales are met.
• Review contracts pre-/post-sale to ensure compliance with procedures and audit requirements.
• Maintain data integrity in Salesforce—account setup, hierarchies, opportunities, quotes, and revenue forecasting.
• Partner with internal stakeholders to ensure Salesforce is enabled with required products and troubleshoot issues.
• Perform other related duties as assigned.

Skills

Sales Operations

Contract management

Order processing

SaaS revenue recognition

CRM experience

Cross-functional collaboration

Tools

Salesforce

ERP/Finance systems

Job description

Hootsuite Inc. is seeking a Contract Operations Strategist based in Mexico City to advise on contract best practices and support deal execution. You will collaborate with New Business and Expansion teams, Legal, Finance, and Product Marketing to ensure accurate structuring and renewal management.

The role emphasizes compliance, revenue recognition, and CRM data integrity, with day-to-day collaboration across departments to meet SLAs and drive renewal success.