Contract Operations Architect – SaaS Deals & Renewals

Hootsuite; Ciudad de México; In loco; MXN 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Hootsuite is seeking a Contract Operations Strategist to advise and support the New Business and Customer & Expansion teams on efficient contract execution, ensuring accurate structuring and compliance for new deals and renewals.

You will partner with Legal, Finance, Product Marketing, and other teams to capture contract requirements, monitor daily queues, and maintain CRM data quality in Salesforce for revenue forecasting.

Competenze

• 5-8 years experience in a Sales Operations role including direct experience of sales order processing, software contracts and renewals, invoicing, and revenue recognition policies relating to SaaS.
• Knowledge of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.).
• Comprehensive knowledge of software sales processes from quote-to-cash and experience in working within CRM and Financial systems.
• Customer focus and proactive communication; clear, open communication.
• Decision making and problem solving to address business problems and opportunities.

Mansioni

• Advise sales reps and managers on contract best practices across multiple teams (New Business, Customer & Expansion, Legal, Finance).
• Provide subject-matter-expert guidance on contracts for New Business and Customer & Expansion teams.
• Support contract renewals for multiple accounts, consolidating renewal contracts and adjusting renewal amounts/product mix.
• Capture contract requirements with input from Legal, Finance, Product Marketing and others.
• Monitor a working queue and ensure SLA adherence in handling sales requests.
• Review contracts pre/post-sale to ensure compliance with procedures and audit requirements.
• Support Salesforce data integrity, including account setup, opportunity creation, and forecasting accuracy.
• Collaborate with internal stakeholders to enable Salesforce with required products and troubleshoot issues.
• Perform other related duties as assigned.

Conoscenze

Contract management

Sales operations

Cross-functional collaboration

Strumenti

Salesforce

Financial systems

Descrizione del lavoro

Hootsuite is seeking a Contract Operations Strategist to advise and support the New Business and Customer & Expansion teams on efficient contract execution, ensuring accurate structuring and compliance for new deals and renewals.

You will partner with Legal, Finance, Product Marketing, and other teams to capture contract requirements, monitor daily queues, and maintain CRM data quality in Salesforce for revenue forecasting.